Uber launches Uber Reserve for Hong Kongers to plan rides ahead of important occasionsWritten by
Be it an interview for a dream job, a first date with a dream partner or an early morning flight to a dream holiday, there are some events where turning up late is just not an option. To help you schedule your travel with more confidence, riders in Hong Kong can now reserve their rides up to 30 days in advance. Using the Uber Reserve product on the Uber App, riders will get to see the estimated fares before they confirm the booking. And once they have booked, the estimated fares will not vary due to surge or actual demand and supply conditions when the Reserve trip starts.
A survey of over 1,500 riders earlier this year showed that 87% of respondents appreciate being able to gain back more control over their trips and schedules when using Uber app.
“As travel picks up in Hong Kong, Uber is committed to finding new ways to help move people better. The all new Uber Reserve is a natural complement to the on-demand product Hong Kongers know and love. It gives riders extra peace of mind when planning travel, business meetings or family outings, said Estyn Chung, General Manager of Uber Hong Kong. “In addition to bringing new levels of experience to riders, we expect that Uber Reserve will also provide driver-partners with new earning opportunities and plan their trips well ahead of time.”
Exclusive features about Uber Reserve include:
- On-time pick up: Book your ride ahead of time and get confirmation of your arranged trip on the Uber App. The driver-partner is recommended to arrive at the pickup location 5 minutes early and the fare includes a wait time of 10 minutes.
- Flexible scheduling in advance: You can reserve a ride anytime between 30 minutes and a maximum of 30 days in advance. No cancellation fee will be applied if the ride is cancelled 60 minutes before the scheduled pickup time^.
- Knowing what you will pay: When booking a Reserve trip, you will be shown the estimated trip fare upfront*, which includes the minimum fare and additional reservation fee amounts depending on the selected ride option. Your final fare will not be affected by dynamic pricing or actual demand and supply conditions when the Reserve trip starts.
- Your choice of vehicle: Uber Reserve is available for UberX, UberXL, Comfort, Assist, Uber Pet, and Uber Taxi (excluding meter-pricing).
Uber Reserve is more than convenience and reliability for riders. It gives driver-partners a better earning experience. Driver-partners can accept trips that suit their own schedules and plan their trips well ahead of time. Before the start of the Reserve trips, Uber App will also send reminders to driver-partners to assist them with on-time pick-ups.
Uber is in the business of making e-hailing effortless for riders and driver-partners alike. As travel picks up and Hongkongers get reacquainted with post-COVID life, Uber is committed to looking out for more new ways to get people around in the coming months.
*Please refer to Uber’s webpage for more information regarding the reservation fee and minimum fare for a Reserve trip and the available ride options. The minimum fare does not include other surcharges, e.g. reservation fee, tunnel tolls, etc.
^Riders will be charged the minimum fare as cancellation fee if you cancel the Reserve ride request within 60 minutes prior to the scheduled start time.