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Uber Hong Kong is back with its third annual Lost & Found Index! As people start to adapt to the new normal, we are seeing more Hong Kongers rely on Uber for safe and reliable rides. So as Mercury prepares to go into Retrograde, which astrologists say influences forgetfulness, we are unveiling what people are leaving behind.

Each year, the Uber Lost & Found Index provides a snapshot of our riders’ most commonly forgotten items, most unexpected items, and even which times of the day and week riders forget items most. We also make sure we provide tips on how to get any lost items back using the Uber App – we all know how it feels to have lost something and desperately want to find it.

As Hong Kongers play a key role in keeping our communities safe, we see more riders leaving behind sanitisers, extra face masks, gloves and covid tests – items that have never been essential enough to have made it to the list of our Lost & Found Index. A lot of us can also relate to working from home or taking meetings over video and phone conferencing — the number of Airpods being forgotten and left behind has risen exponentially (over 130% YOY)!

It’s to no surprise that while Hong Kongers are known to be true hustlers and workaholics, they don’t forget to unwind with their drinks. Over the last year, we’ve seen more wine, sake, champagne, and whiskey left behind than ever. But we also continue to see a lot of water bottles being left on Uber. Hong Kongers definitely know how to stay hydrated!

Riders are not only leaving the usuals behind – the phones, wallets and bags – we’ve seen riders forget everything from a tooth denture, to barrister’s wig and gown, to pearls and diamonds, to black truffles… one music retro enthusiast even left behind CDs!

When it comes to love is blind, the third most forgetful day of the year was Valentine’s Day!

Check out the full list below – be prepared to be surprised!

The 10 most commonly lost items

  1. Phone / Camera
  2. Backpack / Bag / Box / Luggage
  3. Wallet / Purse
  4. Headphones / Speaker
  5. Clothing
  6. Glasses
  7. Keys
  8. Jewelry / Watch 
  9. Bottle / Thermos
  10. Umbrella
The 10 unexpected lost items 

  1. Dentures
  2. Blood testing equipment
  3. Black truffle
  4. Barrister’s wig and gown
  5. Wheel of a baby trolley 
  6. Medical oxygen bottle 
  7. Frozen lamb chop
  8. Camping mattress
  9. Ultrasound photo
  10. Foldable table
The 3 most commonly lost hygiene items 

  1. Face masks
  2. Sanitizers
  3. Gloves
The 3 highest value of cash left behind

  1. HK$5,000
  2. HK$4,000
  3. HK$2,000
The 3 most common food-related items left behind

  1. Alcohol
  2. Coffee
  3. Chocolate
The 5 most commonly forgotten brands

  1. Apple*
  2. Samsung
  3. Louis Vuitton
  4. Chanel
  5. Bose
*We saw over 130% yearly growth in lost airpods.
5 most commonly forgotten gadget brands

  1. Apple* 
  2. Samsung
  3. Bose
  4. Sony
  5. Huawei
*Over 400 iPhones left in an Uber last year.
Top 5 lost luxury Items 

  1. Black and gold Rolex
  2. Cartier watch
  3. Chanel Boy bag
  4. Burberry wool coat
  5. Hermes wallet
The 3 most commonly left behind car keys

  1. BMW
  2. Mercedes
  3. Lexus
The 3 color items most commonly left behind

  1. Black
  2. Blue
  3. Red
Riders tend to be most forgetful… 

  1. On Saturdays at 4pm in the afternoon  
  2. On Fridays
  3. On 6 February 2021,
    followed by 26 November 2020, and 14 February 2021

We know recovering an item is the best thing that can happen! Here’s how to contact your driver to retrieve your lost items: 

  1. Tap “Your Trips” and select the trip where you left something
  2. Tap “I lost an item”
  3. Tap “Contact driver about a lost item”
  4. Scroll down and enter the phone number you would like to be contacted at. Tap submit.
  5. If you lost your personal phone, enter a friend’s phone number (you can do this by logging into your account on a computer, or using a friend’s phone).
  6. Your phone will ring and connect you directly with your driver’s mobile number.
  7. If your driver-partner picks up and confirms that your item has been found, coordinate a mutually convenient time and place to meet for its return to you.
  8. If your driver-partner doesn’t pick up, leave a detailed voicemail describing your item and the best way to contact you.

The best way to retrieve a lost item is to call the driver – but if you leave your phone itself in an Uber, you can login to your account on a computer. Uber’s 24/7 customer service will try their best to help.