What is Authorization Hold?

A: The authorization hold will take place upon requesting your ride. Some banks may send a text notification that an authorization hold has been charged to your account. However sometimes these look the same as actual charges – don’t worry, the authorization holds will either convert into the actual charge or be voided by your bank within a few days.

A: It depends – if an authorization hold from a previous trip has not been completed or cancelled yet, the same authorization hold can be used for multiple trips. However, it’s possible to receive multiple authorization holds on the same day if the previous authorization hold has already been processed.

A: Currently, authorization holds are for the full amount of the trip, excluding any promotions or discounts. Don’t worry though, you’ll only be charged the correct amount, and any unused authorization hold amounts will be refunded back to your payment method.

A: In your credit card statement, the charge should show up as “pending” or “voided” instead of “settled”. If you need clarification on your bank’s policy on authorization holds, we recommend contacting your bank directly.

A: This may happen if the authorization hold is not successful. If the amount of the Upfront Fares is not available for us to hold, we will deny the trip. In this scenario we suggest you to add another payment method, or follow up with your bank.

A: If you cancel the trip within Uber’s cancellation policy, the authorization hold will be voided immediately, although it may take several business days for this to reflect on your payment method.