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160 results for "complaint" across all locations

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Products 1 September 2017 / Seattle

City of Everett now allowing rideshare pickups

The City of Everett passed new regulations for rideshare in June 2017 that are different from every other community in Washington state and prevent

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Promotions 18 July 2014 / Vancouver

Welcome us back…but only for Ice Cream Day

Long time no see. We’ve been busy since our paths last crossed, moving into more than 140 cities around the globe and connecting riders and drivers with a variety of transportation options.

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Products 31 March 2016 / Dubai

Uber VIP – Rewarding Dubai’s Top Riders

Top Uber riders deserve a top Uber experience. That’s why we’re lifting the velvet rope and welcoming in our most loyal riders in Dubai with Uber VIP.

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Promotions 30 September 2018 / Egypt

Meet Harassmap, Uber’s safety partner in Egypt

Driver and rider safety are at the core of Uber. Meet Heba Ali Youssif of our safety partner Harassmap

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Promotions 7 December 2017 / India

Enjoy multiple Uber rewards with Mastercard

Save with Mastercard and Uber—enjoy 50% off 3 rides & Rs 75 Off every 6th Uber ride when you pay with your Mastercard card.

Deliver, Earn 7 January / US

Seattle Deactivations – Notice of Rights

Understanding Your Rights: Seattle Deactivations and Uber’s Notice of Rights
Uber is committed to transparency and fairness for app-based workers in Seattle. As outlined by Seattle Municipal Code (SMC) Chapter 8.40, couriers have several key rights when it comes to deactivation:

Challenge Deactivations: Workers can dispute deactivations through Uber’s internal challenge process or other avenues provided under SMC 8.40.
Advance Notice: Except in cases of egregious misconduct, workers are entitled to 14 days’ notice before deactivation.
Access to Records: Workers can request all records relied upon by Uber to justify a deactivation decision.
Protection Against Retaliation: Exercising rights in good faith is protected under SMC 8.40.
Filing Complaints: Workers can file a complaint with Seattle’s Office of Labor Standards or pursue legal action if rights are violated.
This Notice of Rights reflects Uber’s commitment to ensuring compliance with local regulations and protecting the rights of its partners.

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Products 7 September 2016 / South Africa

Driver Deactivation Policy — SUB-SAHARAN AFRICA ONLY

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Products 24 March 2016 / Chicago

A Chicago Without UberX

Last week, Alderman Anthony Beale (9th) introduced an ordinance that would force Chicago’s 35,000 uberX driver-partners to get chauffeur’s licenses. These are designed for full-time, professional drivers. And they would spell the end of ridesharing in Chicago as we know it today.

Deliver 17 November 2023 / US

Seattle Gig Worker Premium Pay

The Seattle Gig Worker Premium Pay Ordinance, effective from June 26, 2020, to November 1, 2022, provided additional compensation for gig workers in Seattle, with rates varying based on pick-up and drop-off points. The ordinance granted workers protection against retaliation for asserting their rights and allowed them to file complaints with the Seattle Office of Labor Standards (OLS) or pursue civil actions for violations, including denials of premium pay and retaliatory actions by employers like Uber. The prohibition on retaliation encompassed actions such as reducing service areas, courier compensation, or earning capacity. The OLS, empowered to investigate and enforce the ordinance, offered technical assistance, brochures, and resources for couriers. For more information, contact OLS at 206-256-5297 or visit their website.

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Products 25 November 2015 / London

What TfL’s proposed new regulations mean for the riders, drivers and the city we love

The majority of TfL’s proposals seem designed to slow us all down and stop Uber providing the service that riders and drivers love. We’d love you to take the time to give your views – and make sure we keep London moving.

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