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Engineering

Thank You for Your Feedback: Improving the Uber Engineering Workflow with uRate

7 May 2018 / Global
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Figure 1: App owners can customize their uRate widgets to deliver the user experience geared towards their preferences.
Figure 2: Our rating system is based on a 1-5 point rating scale. App owners can choose to use a five star rating scale over mood emoticons.
Figure 3: Users can provide more descriptive feedback by leaving free-response answers and screenshots.

Figure 4: The uRate dashboard collects and analyzes user feedback.
Figure 5: The multi-layered uRate architecture is composed of a REST API, UI widget, web dashboard, web server, and MySql and S3 storage layers.
FIgure 6: The expanded uRate widget on a sample Whober user profile.
Lucy Zhou

Lucy Zhou

Lucy Zhou is a technical writer at Uber who writes about data platforms and infrastructure.

Posted by Lucy Zhou

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