Updating Airport Cancellation Fees

We have recently reviewed cancellation fees for airport pickup trips based on feedback we received from drivers across the country. You told us that airport cancellation fees often don’t reflect the price of airport pickup fees. 

On 23 February 2024, we increased airport pickup cancellation fees for multiple cities. Cancellation fees are applied in certain situations where either the rider or the driver initiates a trip cancellation. For example:

When you are on your way to the rider’s pickup location, and your rider cancels after a few minutes (rider-initiated cancellation), or

When you arrive at the pickup location and the rider doesn’t show up after you wait for a long time and then you choose to cancel (driver-initiated cancellation).

Airport pickup cancellation fee amounts can differ by city, airport and vehicle option – you can find details below. The Cancellation Fee Policy is detailed in the ‘Help’ section within your Uber app.