We’re pleased to announce that we’re going to be re-opening onboarding for our Exec product to existing drivers in London in the next few weeks. As lockdown continues to ease in the UK and travel for both business and tourism starts up again, we want to give riders the option of enjoying an improved premium experience. We expect that rider demand for Exec services is going to increase, which is why we’ll be upgrading select eligible drivers in the coming weeks.
How do I know if I qualify for Exec?
If you’re currently a driver on UberX or Comfort (or both) in London, in order to qualify for Exec, you will need to meet three requirements:
- A minimum of 1000 trips
- A consistent driver rating of 4.9 or higher
- An Exec-eligible vehicle that was made in 2016 or later
Current Exec drivers in London with older vehicle models (e.g. Mercedes Benz E-class 2015) can drive on Exec until 1 January 2022. To remain on Exec, these partners will need to upgrade their vehicle by 1 January 2022.
Current Exec drivers with ratings lower than 4.9 or less than 1000 trips will no longer be eligible to drive on Exec from 1 September 2021. To remain on the Exec platform, these partners will need to improve their ratings or number of trips.
How can I upgrade to Exec?
We’re changing our upgrade process to be automated, so you’ll no longer need to visit a Greenlight Hub in person. Similar to Comfort, if you meet the above requirements, you’ll automatically be enrolled in Exec and will be able to see it in your driver preferences.
What’s expected of an Exec driver?
To help deliver a consistent, quality service, all Exec drivers are expected to maintain a consistent driver rating of 4.9 or higher.
Riders using Exec appreciate an elevated service that goes beyond a great car and impeccable manners, so we hope that as an Exec driver, you’ll deliver a service that exceeds rider expectations! While you’re not required to do any of the following, we know that riders enjoy certain elements of a premium experience, so some of the ideas below may help you improve your rating or potentially increase your tips.
- Meet and greet
Greeting riders by name, assisting with any luggage and opening the door can make a great first impression.
- Sparkling clean
Professional clothing and a clean, well maintained and ventilated car shows professionalism and promises a comfortable ride.
- Creature comforts
Bottles of water, peppermints or handy access to a phone charger reflects attention to detail.
- It’s personal
Being intuitive to your rider’s needs will help you deliver a tailored service. From extra leg room and music requests, to quiet discretion—riders will appreciate it.
- Rider preferences
When requesting a trip, riders will be able to communicate if they would prefer a quiet trip or if they would like to chat. In addition, they can indicate their preferred temperature and whether or not they have luggage, making it easier for drivers to personalise their service.
Whenever you’re driving, please remember to follow safety precautions to help minimise the spread of COVID-19:
- Wear a face covering while driving, unless you are exempt
- Sanitise your hands and your vehicle at regular intervals and between trips
- Remind riders to use the back seat in order to maintain social distancing
Can I upgrade to Lux?
Being upgraded to an Exec driver means you’re one step closer to driving on our highest-end product, Lux. Lux is an exclusive service available to a small percentage of Uber drivers. Onboarding to Lux is currently paused, but we are evaluating the growth potential of Lux and will keep drivers updated with any changes. For the time being, in order to drive on Lux, you will first have to drive on Exec.
- What vehicles are accepted on Uber Exec?
- I’ve been with Uber for many years but some people have been given the opportunity to upgrade and I haven’t – what is the reason for this?
- What is the Service Fee for Exec trips?
- If I upgrade to Exec, can I also complete UberX and/or Comfort trips?
- I meet the Exec requirements but I don’t see an Exec option in my Driver Preferences – what should I do?
- My vehicle is an executive/luxury vehicle. Can you add my vehicle to the list of eligible vehicles?