Every day millions of you put your trust in Uber to get to your train station, meeting with friends, job interviews, and to connect with the best local food options. It’s not a trust we take lightly.
Our new CEO Dara Khosrowshahi has made safety the top priority for Uber. With about 15 million trips happening on the Uber app each day, we are putting safety at the heart of everything we do. That means working to raise the bar on safety and developing innovative products that aim to increase transparency, accountability, and peace of mind for all customers on the app.
Today we’re proud to begin rolling out new safety features in across the Middle East and Pakistan, doubling down on safety in our app and helping you stay safe throughout your journeys.
Here is a snapshot of the new rider, driver and courier Safety Toolkit features you’ll be able to view in your app very soon:
We’ve updated both our rider and driver-partner apps with safety in mind, locating all things safety in one central place and making it accessible directly from the rider home screen or driver-partner map during each trip.
Over the coming weeks, riders and drivers will begin to see a ‘shield’ icon in the bottom right-hand corner of the map screen during a trip. With a simple tap, one can access the safety toolkit.
Caller Privacy: Need to contact a driver before a trip? We’ve got you covered. We are committed to helping protect your personal information. Now, when a rider and driver contact each other, both phone numbers will not be shown – meaning you will not see each other’s personal contact details but can still call to discuss important details, like pick-up locations, while maintaining the privacy of your phone number.
Trusted Contacts & Share Trip: It’s now even easier for riders and driver-partners to keep their loved ones in the loop. Riders can select up to five friends and family members as Trusted Contacts and choose to be prompted to share trip details with them during every ride with a single tap as well as. Prefer to share your trip during evening rides only? Night time sharing will be an option.
Drivers who use our app can now also share their whereabouts and trip status all right from the shield icon on the map with ‘Share Trip’.
Safety Centre: With the Safety Centre, riders and drivers will now have a dedicated place in the app to learn about key safety tips and information, including – on our 24/7 in-app support, information on the driver and the car, trip GPS-tracking and our rating and feedback system.
When it comes to safety, our work is never done. Uber has a responsibility to help keep people safe, and it’s one we take seriously. We want you to have peace of mind when you use Uber, and hope these new features make it clear that we’ve got your back.