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Trip safety

Our commitment to riders

Uber is dedicated to keeping people safe on the road. Our technology enables us to focus on rider safety before, during, and after every trip. Here's how.

Before the trip

Getting a safe ride

Safe pickups
The Uber app automatically finds your location to provide door-to-door service. That means you stay safe and comfortable wherever you are until your driver arrives.

Open to everyone, everywhere
All ride requests are blindly matched with the closest available driver. So there is no discrimination based on race, gender, or destination.

Driver profiles
When you’re matched with a driver, you’ll see their name, license plate number, photo, and rating—so you know who’s picking you up ahead of time. And even after the trip, you’re able to contact your driver if you left something behind.

During the trip

Getting to your destination

Always on the map
Follow your trip in real time so that you always know where you are. And if you use uberPOOL, you’ll know exactly who’s riding with you.

Let loved ones follow your ride
Designate up to 5 Trusted Contacts, and set up reminders to share your trip details with them. That way, they can follow along and know when you’ve arrived.

Safety tools at your fingertips
Access important safety tools and tips directly from the map during every ride. You can also learn about the things we’re doing to help keep you safe, including driver screening processes and insurance protection.

Help when you need it
Get emergency assistance by calling 911 directly from the Uber app. We’ll provide you with your location and trip details so that you can share this information with the authorities.

After the trip

Always here for you

Anonymous feedback
After every trip, you can rate the driver and provide anonymous feedback about your ride. We review all feedback because our goal is to make every ride a great experience.

24/7 support
Our support team is always ready to respond to any questions you may have about your trip and help you retrieve lost items.

Rapid response
Our specially-trained incident response teams are available around the clock to handle any urgent concerns that arise.

“I work events late at night, and with Uber, I feel safer knowing I don’t have to go wait outside and hope I can flag down a ride.”
Brittany,
Rider from Portland

In the app and offline

Improving experiences with technology

Substitute phone numbers

In many locations around the world, Uber uses technology that anonymizes phone numbers to keep contact details confidential. So when you and your driver need to contact each other, your personal information stays private.

Always on the map

GPS data is logged for every trip so we know where and when you’re riding and who’s behind the wheel. It also helps us ensure that drivers are taking the best route every time.

Assisting law enforcement

In cases where local law enforcement provides us with valid legal process, we provide them with useful data to help in their investigations.

Rider safety tips

How to keep yourself safe

We worked with law enforcement to create this guide on how to ride safely with Uber. It explains what you can do to stay safe while riding.

Read guide

Get a safe ride with Uber

Sign up to ride