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Frequently asked questions (FAQ)

Vancouver

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How do I sign up to be an Uber Eats Partner?

There are two options to sign up to be an Uber partner. The signup process is different if you would like to deliver using your car or bicycle.

By car:

  1. Visit t.uber.com/delivery to create your account
  2. Must be at least 21 years old
  3. Upload the following documents to your account. Learn more about the required documents.
    • Driver’s Licence (Class 1-5)
    • Vehicle Owner’s Certificate
    • Record of your five-year driving history
    • Canadian Proof of Work Document
  4. Pass background screening at one of our in-person info sessions

By Bike:

  1. Visit t.uber.com/delivery to create your account
  2. Must be at least 18 years old
  3. Upload the following documents to your account. Learn more about the required documents.
    • Canadian Proof of Work Document
  4. Pass background screening at one of our in-person info sessions

Additionally, we will be hosting in-person information sessions in November to help partners get registered. Learn more about the info sessions in Vancouver.

When is Uber Eats launching in Vancouver?

Uber Eats launched in downtown Vancouver in December 2017 and is looking to expand its delivery areas in the upcoming weeks.

When are the best times to deliver?

Demand is expected to be highest during:

  • Lunch: 11am-2pm
  • Dinner: 5pm–8pm on weekdays
  • Weekends:11am-9pm

After the service is launched, we will share more information about when and where are the best times to deliver.

How do I earn?

With Uber Eats, partners earn for each delivery that they complete via a pickup fare, a dropoff fare, and a per kilometre rate for each delivery they complete. Additionally, partners may earn additional incentives for delivering during certain times of day or for completing a certain number of trips.

The rates for Uber Eats in Vancouver are being finalized, and we will share this information with partners as soon as possible.

Can I sign up to drive Uber Rides?

Providing rides with Uber is currently not an option in British Columbia. However, you can still sign up for Uber Eats. To sign up to be an UberEATS partner, you have the option of delivering by bicycle or by car.

If you are interested in speeding up the process to bring ridesharing to British Columbia, please contact your local MLA.

Do I need a special driver’s licence to deliver with Uber Eats?

You don’t need a special driver's licence to use your car or bike to deliver with Uber Eats.

Do I need extra insurance to deliver?

Most basic personal ICBC auto-insurance policies permit up to 6 days per month of commercial use. This should be indicated on your owner’s certificate. If you are active on Eats for more than 6 days per month, you will need to contract your auto-insurance broker or visit the ICBC website to obtain business coverage.

If you have optional coverages (i.e. above the basic Autoplan coverage), you should contact your auto-insurance broker or visit the ICBC website to see what is allowed under your policy and if additional coverage is needed. You are responsible for ensuring that you have insurance coverage that meets compulsory requirements as well as your own coverage needs.

Are there any additional requirements I should be aware of?

Delivery partners are independent contractors and responsible for managing their business including tax and licensing obligations. The City of Vancouver requires small business owners to purchase a business licence through the city. You can do this online by visiting:

What are the background screening requirements?

In order to partner with Uber, partners must undergo an Enhanced Criminal Record Search with zero tolerance for any criminal activity.

Additionally, if you are using a car to do deliveries - you must submit a record of your last five years of driving history. This can be obtained by visiting ICBC's driving record page.

Where is Uber Eats available?

Uber Eats will be available within the City of Vancouver as per the image on this map.

We are looking to expand our services soon and will update delivery partners and customers as the service becomes available in more areas.

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