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Have questions?

We've got answers

We have online and in-person support at our Greenlight Hubs in Toronto. Our team and our online resources can answer questions you have and assist you on setting up your account.

Get help when you need it—with support that’s fast, friendly, and available 24/7. Watch the video to learn more.

Get help online

Having trouble? Get help with your Uber account, a recent trip, or browse through frequently asked questions.

Phone support

We’re just a phone call away. Get help 24 hours a day, 7 days a week with phone support.

How it works:

  1. Open your Uber Driver app
  2. Tap Help
  3. Tap the blue phone icon
  4. Tap Call Support

Visit a Greenlight Hub

We’re here for whatever you need. Get in-person support at an Uber Greenlight Hub in Toronto, Mississauga, and Scarborough.

What to bring to a Greenlight Hub

Please bring your documents in order to complete your account:

Driver's licenceMust be 21+ years of age. Must be a full G license or equivalent (G1 and G2 not accepted).
Proof of work eligibilityCanadian passports, birth certificates, citizenship cards, residency cards and work permits. Cannot be expired.
Vehicle insuranceYour name must be visible on the vehicle insurance pink slip. If you're a secondary driver, include a photo of the full policy document with your name on it.
Vehicle registrationBoth sides of the registration are required. Must have 4 doors. Cannot be rebuilt or salvaged. You are not required to own the vehicle.
Safety Standards Certificate (SSC)All vehicles must pass a safety inspection and receive a Safety Standards Certificate (SSC). You can complete a vehicle inspection at any mechanic licensed by the Ministry of Transportation Ontario (MTO). The inspection must have been completed with the last year. Valid for 1 year. This is not a requirement for Uber Eats delivery.

For Uber Eats delivery by car:

To deliver with Uber Eats in the Greater Toronto Area with a vehicle, you must meet these minimum requirements:

  • Be 21+ years of age
  • Model year must be 1999 or newer
  • 2-door or 4-door vehicle
  • No commercial branding
  • Vehicle inspection not required

For Uber Eats delivery by bicycle:

To deliver with Uber Eats in the Greater Toronto Area with a bicycle, you must meet these minimum requirements:

  • Be 18+ years of age
  • Photo ID: Birth certificate, Citizenship card, Passport, Residency card, or Work permit
    • If your document does not have a photo, a second piece of ID will be required: Driver’s Licence, Canadian Citizenship Card, International Student Card, Passport, Permanent Resident Card, Health Card, etc.
Examples of Documents

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