More transparency with upfront offers in Canada

No, but keep in mind that now you will have a lot more information before accepting a trip.

Your earnings will be based on the upfront offer you accept. We will no longer post set time and distance rates since you’ll see the earnings on every request before you accept it, as well as the destination.

Upfront offers are not solely based on fixed time and distance rates. Instead, they’re based on a new pricing approach that takes into account various factors related to your trip, including time and distance, market conditions, and real-time demand at the destination. The upfront offer will always display your expected take-home fare amount.

The upfront offer is net of Uber’s service fee and includes surge and other per-trip components like Zero Emissions Vehicle Incentive, Uber Pet fee, and so on.

As part of this change, offers you see will not be based on fixed time and distance rates alone. Instead, upfront offers can be based on several factors: some you know well, like time and distance, and some are new, like real-time demand at the destination.

No matter what, you’ll see the take-home fare amount on every request before you accept it.

If the time and distance travelled are substantially different to what was estimated before starting the trip, the price of the trip will be adjusted. You will see this value in your app once the trip is completed.

Examples of when earnings adjustments could happen include:

• If unexpected traffic causes a longer detour, leading to additional time and distance travelled, your fare could increase
• If your trip is shortened because the rider removed a stop on-trip, the fare could be lower
• If there’s a change of pickup or dropoff address in the app while you’re on your way, you will see an updated fare on your trip receipt once the trip is completed

A surge icon will be displayed on the offer card, and the Upfront Offer price will include the surged price.

Earnings components not reflected in the upfront offer are:

• Tips:  these are 100% yours to keep and will be remitted to you after the trip
• Wait time fees
• Cancellation fees (which is a new fare amount instead of the original fare)

You will only see these additional earnings components after the trip is completed. Amounts related to Quests and other driver promotions will also continue to be added to your balance as they’re paid out.

As part of this new pricing approach, Uber’s Service Fee will vary from trip to trip, within a set range, taking into account market conditions and factors related to the trip. For example:

• When the time it takes to pick up your rider is longer than usual, in most cases Uber’s Service Fee will be slightly lower.
• When the time it takes to pick up your rider is shorter than usual, in most cases Uber’s Service Fee will be slightly higher.

To provide transparency, the Weekly Statements that arrive on Mondays will have a new section: Summary of amount collected by Uber this week. This summary has a detailed breakdown of where the money customers were charged went—including the amounts that Uber keeps.