Alcohol delivery in New South Wales

Make sure that the recipient is sober. The law requires that you always check to make sure the person accepting the delivery is NOT intoxicated. It is against the law to provide alcohol to a person who is intoxicated.

According to the Liquor and Gaming NSW, some common signs of intoxication include:

• Speech: Slurring words, rambling or unintelligible conversation, incoherent or muddled speech, loss of train of thought
• Balance: Unsteady on feet, swaying uncontrollably, staggering, difficulty walking straight, cannot stand or falling down
• Coordination: Lack of coordination, dropping drinks, difficulty opening or closing doors
• Behaviour: Rude, aggressive, belligerent, confused, inappropriate sexual advances, vomiting

If you are concerned that the recipient may be intoxicated, please hit the 'INTOXICATED' button in your app and let the recipient know that you are not legally allowed to deliver the alcohol to them. Once you mark the recipient as intoxicated, the app will navigate you to return the alcohol to the store. Don’t worry, you’ll be paid for the return trip.

The app will prompt you to request a valid photo ID from the recipient for each alcohol delivery, regardless of their age. It is important to follow these prompts, as it is illegal to deliver alcohol to anyone under 18.

In New South Wales, acceptable evidence of age documents are:

• Driver’s licence issued by NSW or another state or territory, or another country
• NSW Photo Card
• Proof of Age Card issued by the Commonwealth or another State or Territory
• Australian or foreign passport
• Keypass Identity Card (issued by Australia Post)

At this time we are unable to accept digital forms of ID. If the customer tries to provide a digital ID, politely ask them to provide a different form of ID.

In NSW, the law requires you to verify that the identity of the person accepting the order matches the adult person specified in the written instructions given to you. Check that the person to whom you’re handing the alcohol matches the photo of the person on the ID and that the customer name in your Uber Driver app matches the name on the ID that has been provided. 

If there is a mismatch, please select the ‘Customer doesn’t have valid ID’ button to initiate the return trip. Let the recipient know that you cannot deliver the alcohol to them if they are not the account holder.

Using your Driver App, follow the prompts to take a photo of the customer’s ID to confirm the customer is over 18.

Place the card in the frame and make sure all text is clear and visible

Avoid glares or shadows in the photo

After submitting the photo, please allow 30-45 seconds for ID verification to complete.

*The app will prompt you to complete this step for all customers, no matter what age they appear. It is important to follow these prompts, as it is illegal to deliver alcohol to anyone under 18.

If the in-app verification fails, the app will prompt you to input the delivery recipient’s name, date of birth and the expiration date of their ID into the app. Be sure to input the exact date of birth and expiration date on the ID.

If the customer does not agree to have their ID scanned for any reason, select “Cannot show valid ID” in trip issues and you will be prompted by the app to return the items to the store.

If you have checked that the recipient is sober, verified their identity and followed the in-app prompts to take a photo of  their ID, or (if in app verification has failed) manually entered their name, date of birth and the expiration date of their ID, you may hand the order to the recipient and complete the trip.

If you have any concerns about the person’s age or identity, the validity of the ID or their sobriety, you should not complete the delivery. The driver app will navigate you back to the store to return the alcohol. Your payment will include the return trip back to the store.

If at any point you experience issues or have questions about an alcohol delivery, let us know by tapping ‘Help’ in the Uber driver app. We’ll follow up as soon as possible.