Under Uber’s Community Guidelines, Delivery People who do not meet the minimum satisfaction rating for their city may lose their access to the Uber Driver app. The minimum satisfaction rating for Delivery People in Australia and New Zealand is 85% thumbs up.
Here are some tips to help get good ratings:
- Follow drop-off instructions, and confirm with customers when the instructions are confusing: customers will often communicate in the app whether they want you to meet them at their door, or drop off the order in a certain location. Take extra care when delivering to apartments: if need be, communicate with the customer to ensure you find the correct location.
- Being respectful: being respectful in your interactions with customers may help encourage more positive ratings.
- Avoid unnecessary detours or long trips: while customers understand sometimes their order may be late due to circumstances outside of your control and safety shouldn’t be compromised, if the customer sees you taking long detours or pauses during the trip, they’ll be much more likely to give a thumbs down.
- Take care with the order: making sure to deliver the customer’s order in good condition will encourage more thumbs ups. Additionally, be careful with non-food deliveries as they may be fragile.
Posted by Uber Eats
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