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Restaurants

Did you know if you reduce wait times, you can improve customer experience?

3October,2021 / Australia
Featured image for Did you know if you reduce wait times, you can improve customer experience?
  • Delay order: Request that the arrival of the delivery person be delayed for a specific order. Be sure to do this as soon as possible, because once a delivery person is on their way, an order can no longer be delayed.
  • Busy mode: Add a buffer of 10 to 20 minutes to all orders during busy periods. This can be helpful when you have a big rush of orders!  
  • Having a designated area for Uber Eats orders to be collected
  • Ensuring orders are prepared in line with the expected arrival of the delivery person. If you wait until the delivery person arrives to prepare the order, a customer may have to wait longer to receive their order
  • Ensuring the appropriate number of staff are rostered on to service both in-store and Uber Eats orders
  • Establishing an order management system

Posted by Clare Baker

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