Delivering non-food items

Instead of delivering meals from restaurants, you will be helping businesses send items to their customers in your community. These items could include groceries, pet food, toys or even retail clothing.

Non-food deliveries will have the same pricing structure as meal deliveries. Find out more here.

• The store will provide information for where to pick up the item(s), which you’ll be able to see in your Driver app. You’ll also be able to call the store if you are having trouble via the app.  
• You may need to park and leave your car to go collect the item(s) from the store.

• To make things easier for you, we’re suggesting that stores label each item with details like the order number, the number of bags/boxes to be picked up and anything else needed to ensure a smooth drop-off. You’ll be able to see this information in your Driver app. If you are having trouble, you can call the store via the Driver app. 
• The store may ask you to locate the item(s) and transport them to your car - so you should be prepared to park and leave your car if you want to accept a non-food delivery.

• Requests will vary and could include retailers sending household items to customers, or businesses sending their employees' essential work equipment.
• Senders will not be able to transport these items. It is the sender’s responsibility to make sure those items are not being transported.
• If you are uncomfortable transporting an item, you can cancel without it affecting your cancellation rate or Pro status. Select “I had a safety concern” as the reason for cancellation.

To make things easier for you, we’re suggesting that stores package and label each item with details like the order number, the number of bags/boxes to be picked up and anything else needed to ensure a smooth drop-off.

• There may be different dropoff options for different deliveries so please follow the drop-off information in-app.
• Some deliveries will require you to return the item back to the store if you cannot locate the recipient, you will be paid for the return trip. You can initiate a return trip through the help button on the order, select that you "Can't find customer", and confirm that you want to return the item.
• Or if permitted leave the items at the door when you arrive at the drop-off location and take a photo of the item in a safe place. You can take a photo to confirm (ensuring there are no people in the photo) and keep a record of it for 60 days just in case the requester contacts Uber about the item.
• The store will be responsible for contacting the recipient to let them know that their item(s) have arrived.

• You can contact the recipient in your Driver app if you are having trouble with the drop-off information. If you can’t get in touch with the recipient, please report in your Driver app that you “Can’t find customer”.
• If the store has asked that you return the item to the store when you cannot find the recipient then you will be asked to choose "Yes, Return order". This will initiate a return trip for you to take the items back to the sender. You will be paid for the return trip.
• Or if permitted leave the items at the door when you arrive at the drop-off location and take a photo of the item in a safe place. You can take a photo to confirm (ensuring there are no people in the photo) and keep a record of it for 60 days just in case the requester contacts Uber about the item.

The store and recipient are depending on you to safely transport their items. You should take reasonable precautions to avoid damage to or loss of any items you are delivering. The store is responsible for any mess or damage to your vehicle that is caused by inadequate packaging. Please contact Uber to report this type of issue.

• When picking up items, check to see that you have all the bags or boxes in the order. Items should be sealed in a bag or box and it’s important that you do not open these packages. 
• If an item is missing from the sealed bags or boxes and you have taken reasonable care, you are not responsible. This is the store's responsibility. 

• Each non-food delivery should be within these guidelines:
  • Maximum number of items: 8 (bags, boxes)
  • Maximum weight limit per item: 20kg per item
  • Maximum item size (largest of height, width or length: 75cm
  • Maximum item volume: 0.25M³ (roughly 60x60x60 cm)
• When lifting heavy items, keep this guidance from SafeWork Australia in mind: 
  • Bend your knees and keep your back straight and upright. Avoid unnecessary bending, twisting or reaching.
  • Make sure that you have a secure grip on the object.
  • Keep the object as close to your body as possible, and lift with your thigh muscles, not your back.
• If you have difficulty lifting an item, you are able to cancel when you get to the pickup location without it affecting your cancellation rate or Pro status. To do this, go into the Uber Driver App and select “I had a safety concern” as the reason for cancellation.

You can choose to opt out of non-food deliveries at any time. You can do this by going here and selecting “I want to opt-out of receiving non-food trip requests”.