How to order and receive alcohol deliveries via the Uber Eats app
Alcohol deliveries are available in Brisbane, Gold Coast, Sunshine Coast, Toowoomba, Townsville, and Cairns.
Alcohol delivery is available via the Uber Eats app on Monday – Sunday from 10:00am – 9:00pm. You can check your local bottle shop’s delivery times by tapping into the bottle shop’s menu and then tapping “More info” in the “Restaurant info” section.
In order to receive an alcohol delivery, you will be required to:
- Be sober and not visibly intoxicated.
- Be aged 18 or over.
- Produce an approved evidence of age document for the delivery person to scan via their Uber Driver app to verify that you are aged 18 or over, and that you are the person who placed the order.
If the delivery person is unable to upload a scan of your approved evidence of age document, they will need to record your name, date of birth and the expiration date of your evidence of age document into their driver app.
Only the account holder who placed the order may receive the delivery. You are unable to authorise another person to accept it on your behalf at this time.
The delivery person will need to confirm that all of the above requirements are met using their Uber Driver app before they can hand over your order to you.
Why are these requirements in place?
Alcohol and minors
- It is against the law to sell or supply alcohol to a minor. Fines of up to $11,028 apply.
- It is against the law for a person to use a fake ID or someone else’s ID to purchase alcohol. Fines of up to $2,945 apply.
Alcohol and intoxication
- It is against the law to supply alcohol to a person who is intoxicated. Fines of up to $11,028 apply.
In Queensland, acceptable evidence of age documents are:
- Australian driver license or learner permit
- Passport (from any country)
- Adult proof of age card
- A recognised proof of age card (e.g. Keypass identity card)
- Foreign driver license
FAQs
- What if I don’t have an ID?
If you are unable to produce an approved evidence of age document, the delivery person will not be able to complete the delivery. The delivery person will be prompted by their Uber Driver app to return the goods to the store. If you are unable to present an approved evidence of age document, you should not order alcohol via the Uber Eats app.
- Why is the delivery person scanning my ID?
ID verification using a scan of your evidence of age document is a technology improvement that helps to verify that delivery recipients are over 18 years of age and can legally have alcohol delivered to them . This technology makes this process easier for delivery persons to ensure they’re delivering alcohol to someone over the age of 18. Having a robust age verification process also discourages minors from trying to order alcohol deliveries via the Uber Eats app.
- What data is stored?
When scanning your evidence of age document, an image of your ID will be collected by Uber Eats for regulatory compliance purposes, including to verify your age. Information in the image will be extracted by our contracted service provider and securely shared with Uber Eats. When data is manually input into the Uber Driver app, the data stored will be the date of birth and ID expiration date.
- How is it stored?
The data will be stored in the United States and processed per Uber’s Privacy Notice. The information extracted from the scanned ID image will be encrypted, as per Uber's privacy and information security program. This information is used for regulatory compliance purposes, including to help ensure the customer is of legal drinking age. The image itself will be deleted from Uber’s systems shortly after the information is extracted.
- What if the ID I have is not on the list of approved evidence of age documents?
In Queensland, acceptable evidence of age documents are:
- Australian driver license or learner permit
- Passport (from any country)
- Adult proof of age card
- A recognised proof of age card (e.g. Keypass identity card)
- Foreign driver license
If you are unable to produce an approved evidence of age document, the delivery person will not be able to complete the delivery, and will be prompted to return the goods to the store.
- What if I don’t want my ID to be scanned?
In order to receive an alcohol order through the Uber Eats app, you will be required to present an approved evidence of age document showing that you are 18 or over. If you are unable to produce an approved evidence of age document to be scanned by the delivery person, the delivery person will not be able complete the delivery. The delivery person will be prompted by the Uber Driver app to return the goods to the store.
- Can another adult accept the order on my behalf?
The order can only be accepted by the account holder who placed the order on the Uber Eats app. If the name shown on the evidence of age document does not match the name on the order, the delivery person will not be able to complete the deliver with you and will be prompted by the Uber Driver app to return them to the store.
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