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Authorisation holds – what they are and why we use them

October 5, 2018 / Australia

After you take your first trip, you may see amounts listed as ‘pending’ on your bank statement or transaction history. These are authorisation holds – amounts of money that we use to verify your payment method. They are immediately voided by Uber, but they may take a few days to be released by your bank.  

When will you see them?

We issue authorisation holds to all new users to check that they are using a valid payment method. After you take your first trip, you may occasionally see authorisation holds on your account, for example, when you add a new payment method.

What do they look like?

The label in your bank statement may vary, but usually shows as ‘pending’ for a few days, depending on your bank. Usually, the amounts are for $1, $2, $5, or up to the actual fare amount.

Authorisation holds are temporary

If you see a ‘pending’ amount on your account and are wondering what it is, there’s no need to worry – these temporary holds are immediately voided by Uber. These are used to verify your account and help protect against fraud. Although they are not actually charged to you, authorisation holds may show as ‘pending’ for a few days until they are released by your bank.

Authorisation hold FAQs

We’re here to help

If you have any questions, just tap ‘Help’ in the app or visit our online Help Centre at help.uber.com.

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