As a driver-partner, you have certain legal obligations to ensure that you stay safe and compliant on the road. You are also required to follow Uber’s Community Guidelines, which were developed to help make every experience on our app feel safe, respectful and positive.
Treat everyone with respect
- Make sure not to discriminate against riders based on an unlawful reason such as age, colour, physical or mental disability, gender identity, marital status, national extraction, race, religion, pregnancy, sex or sexual orientation.
- Keep conversations casual and friendly. Behaviours and comments that could make people feel uncomfortable are not acceptable.
- End contact with the rider as soon as the trip ends. If you need to return a lost item, you can contact Uber Support.
- Report all incidents relating to physical contact, inappropriate and abusive language or gestures, discrimination, unwanted communication after a trip, and breaking the law. In your Driver app, head to Help > Trip Issues and Adjustments > Issue with a rider.
Keep one another safe
- Do not share your account details.
- Always use a phone mount.
- Pick up and drop off riders in safe and permissible locations, like passenger loading zones or where there’s enough space to pull over without blocking bike lanes, taxi ranks or bus zones.
- Ensure your vehicle’s brakes, seat belts and tyres are in good operating condition, according to industry safety and maintenance standards.
- Report all mechanical failures and accidents that occur while using the Uber app. To do this in your Driver app, head to Help > Trip Issues and Adjustments in your Driver app.
- Do not drive while you are tired. The Fatigue Management feature will take you offline for 8 consecutive hours if you have been online for 12 hours without an 8 hour break between logging off and going back online.
Follow the law and your state’s rideshare regulations
- Accommodate riders with a disability. Refusing service to a rider that has an assistance device (such as a wheelchair) or service animal is against the law.
- Do not accept a street hail or cash from a rider while using the Uber app.
- Display your Uber sticker (if applicable in your state).
- CPV regulations require all rideshare drivers in Victoria to clean their vehicles before they go online and in between trips. You will need to submit a fortnightly cleaning record to Uber, which will include all your cleaning records for the previous 2 weeks. Learn more about complying with CPV regulations.
Frequently asked questions
Thank you for partnering with Uber and providing a safe, inclusive way for people to get around their cities.