Injury Protection

Injury Protection provides cover for specific events that occur while a Driver is On-Trip. The key features are listed below. For key details please read this information from AXA.

1. Medical cover: If an accident happens On-Trip, this cover reimburses you for necessary medical costs you have incurred following the accident (e.g. X-ray, operations, medicines) up to a capped sum. In addition, this reimburses ambulance service costs.
2. Death and repatriation payments: In the unfortunate event that you die as a result of an accident On-Trip, your dependents or heirs will benefit from a lump sum payment. Repatriation expenses: In the unfortunate event that you die or are seriously injured (on the advice of competent medical authorities) as a result of an accident On-Trip, your dependents or heirs will benefit from a lump sum payment to cover reasonable repatriation expenses.
3. Permanent Disability payments: In the unfortunate event of permanent disability as a result of an accident On-Trip, you will benefit from a lump sum payment. The amount depends on the severity of the disability, as determined by AXA.
4. Daily Payment Benefit (injury): If you are hospitalised for more than 24 hours as a result of an accident that happened On-Trip and are thereafter unable to work because of your injuries, you will receive a daily payment for up to 30 days whilst you are medically certified by a doctor as unfit to work.

*Note: All above covers are subject to prescribed conditions and limits, which Uber may amend at its discretion.

This insurance is provided to you subject to the following terms:

1. Uber may withdraw, update or modify this insurance at any time in its sole discretion.
2. This insurance is procured by Uber at its own discretion and cost.
3. Drivers shall not in any way be responsible or liable for any payments or premiums relating to the insurance whatsoever.
4. The Driver and Uber acknowledge and agree that the Driver can decide to opt-out from being covered by the Insurance at any time by indicating they are declining the protection of the cover upon notice or request. Declining cover will not affect your ability to use the Uber App.
5. Drivers are independent contractors. This Insurance does not in any way create an employment relationship or an expectation of employment (including from a labour law, tax law or social security law perspective) between Uber and the Driver.

Sometimes accidents happen on the road. We want to help you protect yourself against medical costs and lost earning opportunities due to accidental injuries sustained while you’re On-Trip. We are proud to be industry leaders with AXA in being your partner on the road.

We have been working closely with AXA to develop new products in Egypt. These product offerings are now available to drivers in Egypt, and also to riders. The new program launches on the 1st August 2018. Coverage is effective on the same day.

Yes, all Uber drivers are now covered by this insurance, but you can decline if you prefer (see the next question to find out how).

It is your decision whether you are covered by this insurance program. You are free to say “no” at any time with no consequences. If you decline, you will no longer be protected by Injury Protection coverage, including help with medical costs and lost earning opportunities if you’re in an accident while on an Uber trip. If you’re sure you want to say “no” to the Injury Protection program, click here to add your details and submit your request to decline, or drop into your local Greenlight Hub.

Injury Protection is provided in the following countries where Uber operates. Today Injury Protection is available in Pakistan, Qatar, Bahrain, Jordan, South Africa, Saudi Arabia, and Egypt.

No, Injury Protection does not provide commercial vehicle insurance nor is it a substitute for comprehensive vehicle insurance. Please contact your insurer, broker or agent if you have any questions regarding your motor insurance.

No, medical treatment cover is not a substitute for a medical insurance policy. The cover provided for medical treatment is related to accidents that happen On-Trip only.

Cover is in place from the moment you accept a trip or delivery request, during the trip and through to when the trip ends or the delivery is completed. Please visit this link to see the key policy details.

You do not need to do anything. You are protected whenever you’re On-Trip using the Uber App as of August 1st 2018.

Like most insurance policies, Injury Protection has some general and cover-specific exclusions. Please read the key policy details and exclusions here.

In the event you’ve been in an accident and think you might have a claim, please submit a claim via one of the following channels:

• To Uber through the Uber app;
• By telephone to AXA Insurance Claims department on (+202)246 13 600 Sunday to Thursday 9am to 5pm or Call Centre +20 16363 24/7
• Via email to: uberclaims@axa-egypt.com