Community Operations

We are responsible for building our customer service network. We strive towards developing a world-class support organization that scales effectively, is reliable and consistent, and provides unmatched service to our Uber community.

Life at Community Operations

Celebrating Growth: 6 Years and 5 Key Roles on Uber’s Community Operations Team
Camila Valladares, Head of Greenlight in South America, has grown her career at Uber over the past 6 years to now leading a team of over 100 and how she supports and inspires others to do the same.

Meet Camila
6 years later, Mostafa’s Uber journey is just getting started
Community Operations Manager Mostafa Abbas has had 5 roles in 6 years at Uber.

Meet Mostafa
Ayrton’s starting a second chapter at Uber
Ayrton dos Santos rejoined Uber and is now leading rider experience on the EMEA Community Operations team.

Meet Ayrton
Axel is using his military experience to excel at Uber
After spending 2 years in the military, Axel del Lago joined Uber to apply the skills he had learned as a Lieutenant to a new career on the EMEA Customer Support team in Lisbon.

Meet Axel
Saad joined Uber for the culture
Dubai-based Community Operations Director Saad Khawaja shares highlights from his Uber journey.

Meet Saad
Diana’s journey to Community Operations Manager
Diana Urian joined Uber in 2016 just as our Center of Excellence for customer support launched in Krakow, Poland. As Uber in Krakow grew, so did Diana—from individual contributor, to manager, to senior manager.

Meet Diana
Meet our team
We know what we do impacts real, living human beings with families and loved ones, and it drives every one of us to improve and perfect our craft. We love going after the big problems and seizing the opportunities that come with challenging work. We encourage you to learn by doing and drive the kind of growth that best fits you.
Working at an Uber Center of Excellence
Uber Centers of Excellence (COEs) are contact management centers dedicated to providing world-class customer support to riders and drivers 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth.
Working at an Uber Greenlight Hub
Uber Greenlight locations help new drivers get on the road for the first time, build engagement with the platform over time, and serve as a logistics hub for drivers in their city. We look to our in-person support representatives, or Uber Experts, to serve as the face of Uber for drivers in hundreds of Greenlight locations around the world.

1/9

Explore our Community Operations teams

Analytics & Insights
The Community Operations Analytics team guides our global and local decision making, uncovers new business opportunities, and provides leaders with tools that enable their teams success. We support all programs that exist within the organization globally. We leverage this strategic position and use data to unlock the most value for Uber and our customers.
Centers of Excellence
Uber Centers of Excellence (COEs) are contact management centers dedicated to providing world-class customer support to riders and drivers 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth.
Greenlight
Uber Greenlight locations help new drivers get on the road for the first time, build engagement with the platform over time, and serve as a logistics hub for drivers in their city. We look to our in-person support representatives, or Uber Experts, to serve as the face of Uber for drivers in hundreds of Greenlight locations around the world.
Global Programs & Innovation
The Global Planning & Innovation team houses Global Programs, Insights, Escalations, and Innovation teams.

The Global Program teams organize Community Operations around programs and user personas to improve customer experience, drive simplification and operational leverage, and speak with a strong single voice to advocate for our customers and agents.

The Insights team drives actionable customer insights to influence business and product decisions, to bring down defect rate, accelerate growth and improve effectiveness of our products.

Escalations develops and leads world-class global end-to-end escalation program to identify, rectify and prevent future issues both within Community Operations and across Uber, improving overall customer experience and lowering operational costs.

The Innovation team stands up support for key growth bets, preparing Community Operations and Uber for future growth and opportunities
Strategy & Planning
The Global Strategy & Planning team provides critical business insights to help find opportunities and implement operational improvements across Community Operations. The team is working toward developing a world-class support organization that scales effectively, is reliable and consistent, and provides unmatched service to our Uber community.