Tips from others for picking up orders
By now couriers have some appreciation for what makes an easy and stress-free pickup. Here are a few more insights from restaurant staff and other delivery people that might increase your chances of getting a better rating.
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Restaurants appreciate professional delivery people
The restaurant is trusting the couriers to handle the food they’re proud of. Insights from restaurants confirm that they’ll feel more comfortable with the courier, and couriers with them, if they are courteous and communicate effectively.
Restaurants may provide extra pickup information
Helpful notes from the restaurant can be found in the app. They may include details like where to park or which door to use.
Restaurants look at your ETA
They use couriers estimated time of arrival to determine when to have their food ready.
Restaurants might be particular about where you wait
Couriers can ask where the best place to wait is. They can also tap Not ready in the app if the order isn’t ready yet. This will help us improve the app experience over time.
Double-checking orders before leaving
Other delivery people suggest that before couriers leave the restaurant, double-checking orders—drinks, sides, and more—will help make sure nothing is left behind.
Frequently asked questions by couriers
- What if couriers can’t pick up an order?
If there’s a problem, like a flat tire, and couriers can’t pick up an order, they can cancel the trip in their app. If they or someone else has been injured and couriers need emergency help, always can call the authorities first.
- What if the restaurant is closed when the courier arrives and I can’t find anybody?
Couriers can cancel the order. It’s helpful to us if they let Uber Eats customer support know that couriers weren’t able to find someone who works there, so the restaurant can update their information.
- What if a courier is waiting at the restaurant for a long time?
When demand is high, restaurants may take longer than usual to prepare the food. If the courier have waited longer than 15 minutes and the food still isn’t ready, they can cancel the order through the app. Tap Excessive wait time when prompted for a reason.
Deliver your way in the app
Deliver your way in the app
The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.
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