Tips from others for delivering orders
Want to help your deliveries go as smoothly as possible?
Here are suggestions from delivery people and other details on the Uber Eats app:
Delivery people
Delivery people suggest an insulated bag to promote food safety and proper handling of orders. Deliveries by bicycle may benefit from a more specialized bag to protect food from movement and weather conditions.
Restaurant delivery preferences
Restaurants may outline certain delivery preferences that promote food safety, adhere to regulatory guidance, or accommodate customer dietary restrictions. For example, a restaurant may note to keep halal and non-halal food separate.
Customers can see couriers suggested arrival time
The app shows customers an estimated order arrival time that’s calculated based on couriers estimated delivery route.
Customers often provide specific delivery instructions
Customers like to choose where to meet you. Some will ask that couriers deliver right to their door, while others may want to meet them outside. The app will show their preference.
The app displays extra delivery information
Couriers may see notes from the customer in the app, which could include helpful details like apartment numbers, gate codes, and other instructions. If couriers can’t find the customer, feel free to contact them.
The restaurant staff can help double-check orders
Other delivery people suggest that verifying orders at the restaurant, especially drinks and small bags, helps you from leaving anything behind accidentally.
A friendly greeting goes a long way
Customers often appreciate a warm greeting and a thank you.
Frequently asked questions
- What if I can’t find the customer?
If you’re unable to find the customer when delivering, you can call or message them in the app. If they don’t answer, you can tap the banner that appears to indicate that they didn’t answer. This will send them a notification.
If they don’t contact you quickly, you can follow the prompts to end the delivery.
- What if they call and request an address change?
You can accept or decline the request to deliver to a new location.
If you decide to deliver the order to the new address, you can contact Uber Eats support.
If you don’t want to deliver to the new address, you can cancel the order.
- What if the order is canceled while I’m on the way?
In rare cases, an order you accept may get canceled by the restaurant, the customer, or our support team even after you’ve picked it up. Once canceled, the order will disappear from your app.
- What if I can’t deliver an order?
If there’s a problem, like a flat tire, and you can’t deliver an order, you can cancel the trip in the app.
Once you’ve canceled, you can contact Uber Eats support through the app to report the incident to us. If you or someone else has been injured and you need emergency help, always call the authorities first.
Deliver your way in the app
Deliver your way in the app
The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.
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