Dec 10, 2014
Some trips requested through uberX in Chicago are Transportation Network Provider (TNP) trips. TNPs facilitate rides between passengers and private drivers using their own personal vehicles. Each TNP is required to maintain an insurance policy providing a minimum of $1,000,000 (one million dollars) per-incident coverage for incidents involving vehicles and drivers while they are providing TNP services.
If you have any issues on a TNP trip, you can email firstname.lastname@example.org, reply to your receipt, or visit htttp://t.uber.com/support. You can also reach the Chicago Department of Business Affairs and Consumer Protection (BACP) Public Passenger Vehicle Division by dialing 311 or 312-744-5000, or by email at BACPPV@cityofchicago.org.