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Partnership success stories

See how agencies across the country are creating better, more accessible experiences for riders.

Marin Transit: improving the experience and accessibility for paratransit riders

  • By tapping into both its existing fleet and Uber’s network of vehicles, Marin Transit used Uber technology to unlock same-day booking for seniors and paratransit riders, and created mobility and employment opportunities with first-mile/last-mile programs. Because Marin Transit was available in the Uber app, riders could now plan routes and request rides from their phones.

  • “We’re really excited about this partnership and the opportunity to provide an enhanced service, particularly to seniors and disabled people, to get around the county.”

    Nancy Whelan, General Manager, Marin Transit

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Innovative public transportation at work

YRT: expanding service and efficiency

Combining paratransit with on-demand booking, York Region Transit bridged transportation gaps in rural communities outside of Toronto, increased ridership by 40%, and reduced trip times by 20%.

DART: more service coverage at less cost

Dallas Area Rapid Transit launched an on-demand service network across 16 of its service zones, giving riders more travel options while reducing the agency’s costs by over 50% by using Uber Pool.

RTD: going on-demand

Regional Transportation District offered on-demand paratransit services throughout Denver, allowing them to meet peak demand with a supplemental fleet and letting riders purchase tickets directly in the Uber app.

The COMET: reducing costs, raising equity

By replacing 12 low-performing bus routes with on-demand service, the COMET saved over $150,000 on its annual budget and launched ride programs for seniors and vaccine trips.

Innisfil Transit: serving the underserved

Innisfil Transit introduced cost-effective transit services to a town of 36,000 residents north of Toronto and partnered with local organizations to offer subsidized fares for low-income riders.

Cecil Transit: relief for those in recovery

Cecil Transit delivered on-demand services to residents of substance abuse recovery houses, resulting in greater access to employment-friendly late-night and early-morning rides.

“It has allowed services to truly commingle and offer travelers a reliable and seamless service during a time when nothing is certain.”

Sharon Doyle, Manager, Mobility Plus, York Region Transit

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