The Uber experience was built with safety in mind. Through incident prevention tools, insurance coverage, and technology that keeps you connected, we’re dedicated to helping you move safely and focus on what matters most.
We have different processes to verify drivers when registering. Some include confirming their identity through official documents, plus documentation to confirm their vehicle registration.
On every trip, you can tap a button for safety tools and get help whenever you need it.
Through our joint efforts with cities and safety experts and by working together, we’re helping to create safe journeys for everyone.
Safety features are designed into the app. So you get home after a night out. So you can tell your loved ones where you are. And so there’s help if something unexpected happens.*
Easily call local authorities in case of emergencies. The app displays your location and trip details, so you can quickly share them with authorities. Additionally, Uber will receive an alert to follow up on the incident.
Our customer support team is specially trained to respond to urgent safety issues.
Set up your Trusted Contacts and create reminders to share your trip status with friends and family in real time.
Access Uber’s safety features all in one place in the app whenever you’re riding with us.
Your feedback matters. Low-rated trips are logged, and users may be removed.
All Uber rides are tracked by GPS from start to finish so there’s a record of your trip if something happens.
In addition to the local regulatory minimum insurance policy that drivers are required to have (if required by law), Uber contracts coverage to protect passengers and third parties during all trips made through the Uber app.
Before you hop in, take a second to double-check the app for your driver’s information. Follow these 3 steps to make sure you get into the right car:
Match the license plate number.
Match the car make and model.
Check the driver's photo.
Our Community Guidelines were established to keep Uber enjoyable and inclusive for everyone. Any person who doesn’t follow the guidelines can be removed from the platform.
Our commitment to safety goes beyond the app. We partner with leading organizations to help make roads safer and our cities stronger.
Uber develops new processes and features with the help of leading experts from the fields of safety and security, women’s safety, civil rights, and road safety.
Uber has an investigative team of former law enforcement professionals who offer immediate assistance to public safety officials in active cases.
Our team works with government officials and organizations like the Red Cross to support relief efforts on the ground.
*Certain requirements and features vary by region and may be unavailable.