Alcohol delivery requests are now coming through the Uber Eats app for delivery people in select cities across Canada.
Alcohol delivery is optional
Please note: opting in to alcohol delivery is fully optional and will not affect your ability to receive ordinary food delivery requests with the app as long as those requests do not include alcohol. If you no longer wish to deliver alcohol for any reason, you can opt out of receiving alcohol delivery requests at any time by contacting our Support team at help.uber.com. If you’re matched with a request that contains beer or wine and you don't want to deliver it, you can cancel as you usually would by checking the items and cancelling before you get to the restaurant.
Alcohol deliveries work differently than regular deliveries. Provincial laws require you to verify the customer’s identity and age (either 18 or 19, depending on your province’s age of majority). Delivering alcohol to anyone without a valid government-issued photo ID showing that they are above the age of majority for their province or who appears intoxicated is against the law and could result in regulatory penalties.
Provincial law requires that alcohol only be delivered to places where alcohol can be consumed, such as a private residence or an office. It is illegal to deliver alcohol to public places such as a park.
1. Check sobriety
Make sure that the customer is sober. Common signs of intoxication include:
- Staggering (having an unsteady walk)
- Poor reactions and coordination (like fumbling with their ID)
- Slurred or mumbled speech
- Bloodshot eyes and/or breath that smells of alcohol or drugs
- Behaving in an overly bold, disruptive manner
If you have any concern that the person may be intoxicated, please mark this in your app and let the customer know you cannot deliver the alcohol.
2. Request the ID
In all provinces except for British Columbia, request one valid government-issued photo ID from the customer. In British Columbia, one government-issued ID plus a secondary piece of ID are required.
The primary ID must show the customer’s name, date of birth, and photo, and be issued by a government agency. Acceptable examples include a Canadian driver’s licence, a passport (Canadian or international), and a Canadian identity card. IDs such as library cards, school IDs, or identification without a photo are not acceptable as a primary ID. For the secondary ID in British Columbia only, it must have the customer’s name plus either their photo or signature. Acceptable examples include a university or college student card, credit card, Canadian Blood Services donor card, Pleasure Craft Operator Card, bank cards, and rewards cards.
Check the ID’s expiration date to ensure that it’s still valid. If the customer does not produce a valid ID, please tap the No Valid ID? button in your app, which will initiate a return trip. You can let the customer know that you can’t deliver the alcohol without a valid ID.
3. Check the identity
Please check that the person to whom you’re handing the alcohol matches the photo of the person on the ID and that the customer name in your Uber Eats app matches the name on the ID that has been provided.
If the person doesn’t match the picture on the ID or the name of the in-app customer, indicate No Valid ID? in your app. You can let the customer know that you can’t deliver the alcohol because they don't match the ID presented.
4. Enter the customer’s date of birth
Using the ID provided by the customer, add their date of birth where indicated in your Uber Eats app to verify that they’re above the age of majority for their province.
If the customer is not above the age of majority for their province, you can let them know that you can’t deliver the alcohol.
5. Complete the trip
Hand the customer their order and complete the trip.
Keep in mind: if you have any concerns about the person’s age, the validity of their ID, or their sobriety, you should not complete the delivery. The Uber Eats app will automatically route you back to the restaurant to return the alcohol on the customer’s behalf. Your fare will include payment for the entire trip (including going back to the restaurant or store).
The material provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.