Delivering alcohol

Make sure that the customer is sober. Common signs of intoxication include:

• Staggering (having an unsteady walk)
• Poor reactions and coordination (like fumbling with their ID)
• Slurred or mumbled speech
• Bloodshot eyes and/or breath that smells of alcohol or drugs
• Behaving in an overly bold, disruptive manner

If you have any concern that the person may be intoxicated, please mark this in your app and let the customer know you cannot deliver the alcohol.

In all provinces except for British Columbia, request one valid government-issued photo ID from the customer. In British Columbia, one government-issued ID plus a secondary piece of ID are required.

The primary ID must show the customer’s name, date of birth, and photo, and be issued by a government agency. Acceptable examples include a Canadian driver’s licence, a passport (Canadian or international), and a Canadian identity card. IDs such as library cards, school IDs, or identification without a photo are not acceptable as a primary ID. For the secondary ID in British Columbia only, it must have the customer’s name plus either their photo or signature. Acceptable examples include a university or college student card, credit card, Canadian Blood Services donor card, Pleasure Craft Operator Card, bank cards, and rewards cards.

Check the ID’s expiration date to ensure that it’s still valid. If the customer does not produce a valid ID, please tap the No Valid ID? button in your app, which will initiate a return trip. You can let the customer know that you can’t deliver the alcohol without a valid ID.

Please check that the person to whom you’re handing the alcohol matches the photo of the person on the ID and that the customer name in your Uber Eats app matches the name on the ID that has been provided.

If the person doesn’t match the picture on the ID or the name of the in-app customer, indicate No Valid ID? in your app. You can let the customer know that you can’t deliver the alcohol because they don't match the ID presented.

Scan ID with the app

Using your Driver App, follow the prompts to scan the front and back side of the customer’s ID to confirm the customer is of legal drinking age.

• Place the card in the frame and make sure all text is clear and visible
• Avoid glare or shadows in the image
• After submitting the front and back scans, please wait about 15 seconds for ID verification to complete.
• Please note: the ID scanning feature is activated for all orders containing alcohol and you will be prompted to complete before handing over the order to the customer.

Verification Failures

Verification may fail because the customer's ID is expired, the customer is underage, or the customer's ID is not a valid form of identification.

If the customer has a different form of ID available, you will be prompted to scan that ID for another verification, or you will be prompted to manually enter the customer’s information in the Driver app.

Reminder: This identification can be a Canadian driver’s license, passport (Canadian or international), or other government-issued ID that contains the customer’s photograph and date of birth, as permitted by the provincial liquor regulator. Documents such as library cards, school IDs, or other identification without a photo and date of birth are not acceptable for use as primary ID (although they may be used as a secondary ID to confirm the validity of the primary ID).

Hand the customer their order and complete the trip.

Keep in mind: if you have any concerns about the person’s age, the validity of the ID, or the sobriety of the customer, do not complete the delivery. In these cases you should cancel the trip and the Driver app will prompt you to return the alcohol to the restaurant or store. Your delivery fare will include payment for the entire trip (including going back to the restaurant or store). It is against the law to deliver alcohol to somebody who is intoxicated or under the legal drinking age.