Uber Pet – A ride for all paws

24 August 2020 / Hong Kong

We are excited to announce that we are trialling a new pet-friendly ride option – Uber Pet – for riders travelling with a pet in Hong Kong from 28 August 2020.

When a rider requests an Uber Pet trip, they agree to pay a little extra for their ride, which means you will earn more per trip than you would with UberX or Taxi on the same route.

The trip type will be shown on the request screen in the Driver app.

Uber Hong Kong’s Community Guidelines

Driver-partners may choose to stop receiving Uber Pet trips requests at any time, and are encouraged to accept riders with service animals (e.g. guide dogs). Per Uber’s Community Guidelines, we don’t tolerate discriminatory conduct or behaviour, including refusal to provide services because the rider is with a service animal.

Frequently Asked Questions

How many pets can travel?

Uber Pet is limited to one pet per trip. If the rider has more pets, it will be left to the discretion of the driver-partner to take them on the trip.
What types of animals are allowed?

Uber Pet is designed for domesticated animals only. We anticipate cats and dogs to be the most frequent, but Uber Pet allows for any kind of domesticated animal to be brought on a trip – at the driver-partner’s discretion. Riders are fully responsible for controlling their pet while on the trip.

Driver-partners maintain the right to refuse animal types beyond dogs and cats and refuse animals they deem unsafe or uncontrolled.
Do pets need to be caged?

To ensure the safety of the driver-partner, riders and animal, we strongly encourage all riders to use a leash, harness or pet carrier during the trip. Riders are fully responsible for controlling their pet while on the trip.
Who is responsible for any cleaning charges?

For minor issues related to pet hair, animal odour, or typical wear-and-tear, a cleaning fee will not apply. In the case of those incidents where car cleaning is necessary (e.g. urine, faeces, vomit, damage, etc.), riders will need to pay a cleaning fee. Cleaning fees will be assessed and charged on behalf of the driver partner according to the extent of damage.

The rider is solely responsible for the animal and its behaviour during the entire trip.
What if a rider has a pet but requests an UberX?

It will be left to the driver-partner’s discretion to either continue with the trip (Uber Pet rates will not apply) or kindly ask the rider to cancel the trip and request an Uber Pet ride.

Remember, you are encouraged to accept riders with service animals (e.g. guide dogs) even on UberX. You can review Uber’s Community Guidelines to learn more.
How should I prepare for an Uber Pet trip?

Have a mat or blanket ready in the boot of your car for Uber Pet trips – you can lay this over the seat and feet areas in the back of your car. Remember to remove the mat or blanket after completing the Uber Pet trip in preparation for your next rider.
How many riders can ride with Uber Pet?

A maximum of two riders and one pet may ride with Uber Pet. Additional riders will be left to the discretion of the driver-partner.
How do I turn Uber Pet requests on or off?

Uber Pet trip requests will automatically be turned off for all driver-partners. You can easily turn these requests on in the Driver Preferences section of the app.

You are encouraged to accept riders with service animals (e.g. guide dogs), even if you have chosen not to receive Uber Pet requests. You can review Uber’s Community Guidelines to learn more.