Uber Ticketing FAQs: Las Vegas, Nevada

Get help with Ticketing in Las Vegas through our frequently asked questions.

The Transit feature in Las Vegas allows you to see nearby public transit stops and real-time departure information. To use Transit, enter your destination to see price estimates and projected arrival times for public transportation and UberX in one place.

The app will show real-time options and tell you which one is estimated to be the fastest. If you choose to take public transit, you’ll see step-by-step navigation to your destination.

If you’d like to purchase a Transit ticket in your Uber app:

1. Enter your destination.
2. On the choose a ride screen, select “Transit.”
3. From here, proceed to purchase tickets while selecting from available transit options.

In the Uber menu, you’ll have the option to purchase and redeem a range of tickets available on RTC services, including three-hour, day and monthly passes.

You can access active tickets which are stored in the Transit tickets section of your app when boarding transit services. Tickets you purchase will be available, even when you’re offline.

Please note that Transit information, prices, routes, and schedules are provided by a third party and Uber cannot guarantee their accuracy.

For more information on public transportation or purchasing tickets check out the link below.

RTC – How to Ride

You can purchase a ticket when you view a Transit route in the Uber app.

To buy a Transit ticket:
1. Tap “Buy ticket”
2. Choose the type of ticket, the number of tickets and the timeframe for use
3. Tap “Next” to continue
4. Tap “Buy now” 

Once you’ve bought your ticket, it will appear in the “Transit Tickets” section of the app. 

WHERE CAN I USE MOBILE TICKETING ON RTC?

RTC mobile passes can be used on any RTC route including Deuce on the Strip and Strip & Downtown Express (SDX). Uber RTC mobile passes cannot be used on the Las Vegas Monorail or any other service not provided by the RTC.

RTC fare policies

WHAT TYPES OF TICKETS CAN I PURCHASE VIA MOBILE TICKETING?

RTC offers 2-Hour, 24-Hour, 7-Day, 15-Day and 30-Day passes on all residential routes. 2-Hour, 24-Hour, and 3-Day passes are available for the Strip & Downtown Express and Deuce routes.

DO TRANSIT TICKETS EXPIRE?

15-Day and 30-Day passes activate upon purchase and will expire either 15 days or 30 days from the time of purchase. All other pass types will remain in the ticket wallet for a period of 30 days from the date of purchase. After this time, the passes will auto-activate.

Once activated, a pass will expire when it has reached the end of the allowed usage time. For example, a 24-Hour pass will expire 24 hours after activation.

CAN I PURCHASE AND ACTIVATE MORE THAN ONE TICKET ON MY PHONE?

RTC supports up to six (6) passes purchased in one transaction. Single transit passes cannot be transferred to another phone. For convenience, each transit rider should have an activated pass on their own phone upon boarding. When individual phones or accounts are not possible, the rider possessing the phone with the activated passes will need to scan each pass at the onboard validator. When logging in to your account from a different phone/device all tickets will be moved to the new device and all tickets on the first device will become invalid. Mobile app users are allowed 3 device switches in a 6 month period.

TO REDEEM YOUR TICKET

1. Tap “Activate” on the ticket details (you must do this before you can board)
2. Once activated, the ticket will have a QR code
3. Scan or display your QR code when you reach your bus or train 

WHEN DO I ACTIVATE MY TICKET?

You should activate your passes just prior to boarding a transit vehicle. Be ready to scan your pass at the onboard validator when boarding a vehicle or show to a fare enforcement officer as requested. 

CAN I TRANSFER TO OTHER ROUTES WITH A MOBILE TICKET?

Yes, you can use the same mobile pass to transfer to other routes before your pass expires.

WHAT DO I DO IF AN EMPLOYEE REQUESTS TO INSPECT MY MOBILE PASS?

Each pass includes a tri-color bar on the ticket. If requested, please use the pull-down (located under the tri-color bar) to reveal the barcode for inspection.

HOW DO I SCAN MY PASS AT THE VALIDATOR?

Please select activate on the ticket to reveal the barcode and scan your mobile pass against the onboard validator. An audible beep will announce that your pass is valid for use. You may also have to present the pass for scanning via a handheld device, upon request.

Transit tickets purchased through Uber are stored in the Uber app.

To access your tickets:
1. Select “Transit Tickets” from the side menu
2. Tap “Your tickets” on the transit navigation screen to view your purchased tickets

WILL MY TRANSIT TICKET STILL WORK IF I LOSE CELL PHONE SERVICE?

Mobile passes do not need cellular or Wi-Fi services to access your transit ticket. However, you do need connectivity to purchase a pass, which must be done prior to boarding.

If you lose cellular service after activating and boarding the vehicle you will be able to activate and display the pass from your transit ticket wallet.

WHAT HAPPENS IF MY PHONE BECOMES INOPERABLE BEFORE BOARDING TRANSIT?

You are responsible for having a mobile phone in good working order and usable prior to boarding. If your mobile phone is inoperable, it is expected that you would use some other payment method in order to board your trip.

WHAT HAPPENS IF I BUY A NEW DEVICE OR UNINSTALL THE APP?

Your tickets are stored on your account. If you uninstall and reinstall the app or get a new phone, sign in to the Uber app to view your tickets. 

If you lose your current device or purchase a new device, you can transfer any valid, unused tickets to the new device. To do so, sign in to your account from your new device and your unused passes will be displayed. Please note, the passes on your old device will become invalid. Mobile app users are allowed 3 device switches in a 6 month period. If you have an unused, unexpired ticket that does not appear, please contact RTC at 702-228-7433.

Tickets purchased in the Uber app will appear in your Transit tickets. Any tickets purchased through rideRTC will only be visible in the rideRTC app.

CAN I TRANSFER TICKETS BETWEEN THE UBER AND THE rideRTC APP?

Your Transit tickets can’t be transferred to any other apps. If you purchase a Transit ticket through Uber, make sure you keep the Uber app ready for the start of your trip.

If your activated ticket won’t scan when you arrive at your bus, train or station, reach out to RTC for help by calling 702-228-7433.

You may be unable to buy a ticket for a couple of reasons.

THE TICKET SCREEN WON’T LOAD

– Check your network connection to make sure you’re getting a good signal
– Force quit the app and try again

PAYMENT FOR A PREVIOUS RIDE WAS NOT SUCCESSFUL

If your payment method for a previous Uber ride was unsuccessful, you will need to complete payment or that ride before you are able to purchase a new transit ticket. Exit the ticket purchase experience and pay your previous Uber rides purchase.

THE “BUY” BUTTON DOESN’T WORK

Make sure you have a valid credit card on your account (a credit card is required to purchase tickets at this time)

For other ticket purchase issues, reach out to RTC for help by calling 702-228-7433.

A credit card is required to purchase Transit tickets on the Uber app at this time. Make sure you have a valid credit card on your account before you buy tickets.

HOW DO I ACCESS DISCOUNTED FARES ON MY DEVICE?

Reduced fare I.D. cardholders and UNLV students/faculty can input their I.D. number by clicking “Discounts” in the transit ticketing wallet. You will see an input field asking for an I.D. number. Enter your reduced fare I.D. number and click “Submit”. When you return to “Buy Passes” and select Strip or Residential, you will have the ability to purchase all reduced-fare options.

WHY CAN’T I REMOVE OR CHANGE MY REDUCED FARE I.D. NUMBER ONCE I HAVE ENTERED IT?

To help ensure the security of your account and information, you must contact RTC customer care at 702-228-7433 to make a change to your reduced fare information.

MY REDUCED FARE I.D. CARD WAS LOST OR STOLEN. WHAT DO I DO?

Call RTC customer care at 702-228-7433 to report your card lost or stolen, and a customer care agent will assist you.

For help with any charges related to your Transit ticket purchase, reach out to RTC by calling 702-228-7433.

ARE RECEIPTS AVAILABLE FOR MOBILE TICKETING PURCHASES?

Yes, they will be emailed to the email address Uber has on file for your account.

CAN I GET A REFUND FOR UNUSED TICKETS OR SERVICE DISRUPTIONS?

RTC does not issue refunds for unused fare media. In the event of service disruptions, please contact RTC at 702-228-7433.

If you had an issue while riding transit, contact RTC for assistance by calling 702-228-7433.