Driving safety forwards
Your safety is our top priority. We never stop working to reduce incidents and set new standards, so you can stay connected and protected every time you ride with us. Because safety never stops.
我们与世界卫生组织 (WHO) 合作，以分享安全建议和相关资源。
Safety features are designed into the app, so you can tell your loved ones where you are, and so there’s help if something unexpected happens.*
Stay connected and protected when you ride.
Get help fast. Call local emergency services right from the app, wherever you are.
24/7 Customer Support
Whether you have a quick question or an incident to report, it’s easy to get the help you need. Access 24/7 support directly through the app, whenever you need it.
Let the people you love know where you are. Choose your Trusted Contacts in the app and set reminders to share your trip details with them.
Visit the in-app Safety Centre to learn what we're doing to help keep you safe. Just tap the shield icon the next time you take a trip.
Your feedback matters. The two-way rating system maintains an enjoyable Uber experience and helps keep riders and drivers safe. A consistently low-rating can lead to suspension or deactivation.
All Uber rides are tracked by GPS from start to finish, so you can follow your ride and see exactly where you’re going.
Calls and messages made using the Uber app do not reveal personal phone numbers. Your details are automatically protected.
Get to know your driver before you step into their car. You can see their rating, how many trips they've completed, how long they’ve been driving, compliments from previous riders, and more.
Using sensors and GPS data, RideCheck can help detect if a trip has an unexpected long stop. If so, we'll check on you and offer tools to get help.
On Trip Reporting
If you feel unsafe while on a trip, you can immediately and discreetly report it to Uber. A member of our Safety Team will reach out within 24 hours to follow up on your report.
All potential driver-partners must complete a criminal background screening process before being approved to accept ride requests through the Uber app.
Driver Hour Limits
To help make roads safer for everyone, Uber automatically locks drivers out of the app when they reach the consecutive driving hours limit. They must then take a substantial break before they can drive again.
Speed Limit Alerts
The Speed Limit Alerts feature flashes visual reminders to help drivers stay at a safe speed.
In order to drive on the Uber platform, every vehicle must pass an independent annual inspection to verify that it is safe to drive.
Uber partners with leading insurance providers to help protect you if anything happens.
上车前，请通过乘客端核对合作车主的信息。请按照以下 3 个步骤操作，确保您乘坐的车辆正确无误：