Assistance animal user guide
利用相关技术，为盲人或弱视乘客提供可靠的无障碍的出行解决方案。
使用优步的好处
iOS 旁白和安卓 TalkBack 技术
With iOS VoiceOver, Android TalkBack, and an optional Braille display, Uber makes it possible to get a ride at the touch of a button.
To enable VoiceOver on iOS, head to Settings on your iOS device > General > Accessibility > VoiceOver option.
VoiceOver can be used in connection with a supported wireless Braille display and is available in all cities and languages where Uber is available.
无需现金付款
优步的无现金系统简化了付款流程，乘客无需担心携带现金和需要司机找零的问题。
轻松报销
每次行程都以电子方式记录在系统中，系统会自动向乘客发送收据，方便您报销车费。
在 1 万多个城市提供服务
世界各地有数以百万计的人使用优步服务出行，因而无需在街头叫车。乘客可以随时随地打开优步乘客端，并等待接载车辆到达，这为不能开车的人提供了另一种出行方式。
一视同仁的出行服务
Every trip request you make is automatically matched to a nearby driver by the Uber app, reducing opportunities for unlawful discrimination to interfere with the process of securing reliable, affordable transportation solutions. For riders who are blind or low-vision and may be traveling with assistance animals, Uber’s Community Guidelines and Assistance Animal Policy clearly require drivers to comply with all applicable laws regarding the transportation of assistance animals.
分享预计到达时间和位置信息
盲人或弱视的乘客可以轻松与亲友分享行程详情，包括具体路线和预计到达时间，以便让他们放心。您的亲友将收到一个链接，他们可以通过此链接实时查看司机的姓名和照片，以及车辆信息，并可追踪您在地图上的位置，直到您到达目的地为止。他们无需下载优步应用，即可完成这些操作。
实时追踪行程
优步使用 GPS 记录每次行程。这样，乘客可以查看司机选择的路线是否合理，并跟进行程中遇到的问题，还可以与亲友分享行程进度。
Uber’s Assistance Animal Policy
Reporting an assistance animal denial complaint
Our specialised support team handles all assistance animal-related complaints to ensure that incidents are appropriately investigated, documented and resolved. These reports can be filed from our Accessibility Help Centre.
There are several ways to report an assistance animal denial complaint:
在电脑上
The complaint form can be found here.
Alternatively, it can be located on the Accessibility Help Centre:
- Sign in to help.uber.com using your Uber login credentials
- Choose the ‘Rider’ support section
- Scroll down and click on ‘Accessibility’
- Click on ‘Resources for riders with disabilities’
- Select the form titled ‘Report an assistive device, or assistance animal issue’
在优步应用中
- Head to ‘Account’ in the bottom left corner
- Select ‘Help’
- Scroll down and then select ‘Accessibility’
- Choose ‘Resources for riders with disabilities’
- Select the form titled ‘Report an assistive device, or assistance animal issue’
费用和退款
取消费用
如果司机因为您携带服务类动物而拒载并且系统向您收取了取消费用，请向优步报告，我们的客服团队将向您退还此费用。退款将以您的付款方式退回，处理时间最多需要 5 个工作日。
Assistance Animal Policy
State and federal law prohibit drivers using the Uber Driver app from denying service to riders with assistance animals because of the assistance animals, and from otherwise discriminating against riders with assistance animals. As explained in Uber’s Community Guidelines and Assistance Animal Policy, drivers who engage in discriminatory conduct in violation of this legal obligation will lose their ability to use the Driver app.