Wrong Delivery Partner

At UberEATS, we’re committed to supporting our partners by providing you with the feedback needed to improve your delivery ratings. We want to enable you to deliver a high quality of service through the UberEATS platform which is why we share any quality related feedback with you.

Wrong Delivery Partner Complaint

What Does A Wrong Delivery Partner Complaint Mean?

A consumer or restaurant let us know that on a recent delivery that you were the listed delivery partner for, someone other than yourself handled the food.

Sharing accounts with other people is against UberEATS policy. While delivering with another person is not an issue, our consumers and restaurant partners expect that the person listed in the partner application is the person that picks up/drops off the food and drink items.

If you know someone who wishes to deliver with UberEATS, you can refer them as a delivery partner to platform and you may receive a referral bonus. Click here to refer a friend.

How Can I Ensure This Doesn’t Happen Again?

The best way to avoid a Wrong Delivery Partner Complaint is to not let other people use your account. If you’ve recently changed your look (e.g. new hair style, grew or shaved a beard, etc.), you may want to upload a newer photo of you via the partner application to avoid any confusion with consumers or restaurant partners.

What’s Next?

By sharing this quality feedback, we hope that we’ve helped you to understand the expectations our restaurant partners and consumers have for our delivery partners.

If you continue to receive negative feedback from consumers or restaurant partners, your account will be reviewed and you may lose access to the platform.

Note: We expect some negative feedback over time for all our partners as this is the nature of the business! If you believe you received this complaint unfairly, please don’t worry, we’ll only take action if we see a pattern of undesirable behaviour. The primary purpose of this message is to share constructive feedback with you to help you improve.