Weekly Update
Money Left on the Table
Over the week there are literally thousands of riders wanting to give you their money, but on many occasions they can’t get an Uber!
In addition to the normal peak periods, some of the secret times to jump on are:
- Wednesday – Friday: 6am-9am
- Friday: 3pm-9pm
- Saturday: 6pm-12pm
- Sunday: 9am-1pm
Updates to Office Hours
This Friday 15 May the Hendra Partner Support Office will be closed
due to staff training. All other hours are as per normal.
Reminder: Our Info Sessions at Sunnybank, Greenslopes, Logan and Ipswich are for new drivers only.
Bring in your friends and sign them up to receive the new $200 referral bonus!
Need help? Come and see us at our Hendra Office where a manager will be available
Why Riders don’t give 5 Stars
25% of low ratings can be attributed to not taking the rider’s preferred route
Before starting the trip always ask the rider if they have a preferred route
– it’s that easy!
Weekly Five Star Partner Tip
“Always address the rider by there first name. The best sound to any person is the sound of their name.” – Jonathan (4.87)
Being polite and courteous to your rider will make the service feel more professional
Share your 5 star partner tip here. Be creative! The more variety, the better
News in the World of Uber
Ride-sharing marks one year in Brisbane
Hear QLD General Manager, Mike Abbott’s interview with ABC Radio. Mike sets the record straight on a number of misunderstandings surrounding Uber while calling on the state government to introduce “sensible, safety based legislation that’s in the best interests of consumers”
Philippines just made Uber legal everywhere
Wired: Historic progress was made by the Philippines to become the first country in the world to introduce nation wide ride-hailing regulations. A new public utility vehicle class was introduced in the name of “promoting mobility”
Uber marks one year on Brisbane roads
Seven News featured a story on the growth of Uber in Brisbane. The government is “indicating it could be closer to changing legislation governing the transport industry.” Driver Col Mooney also explains why he loves driving with Uber.
Need help?
Send us an email: partners.brisbane@uber.com Visit us at the Uber Partner Centre:
Unit 7, 441 Nudgee Road, Hendra. Check the schedule here for staffed hours.