New Year’s Eve Pro Tips

With partygoers out celebrating, New Year’s Eve can get busy. Check out these tips on how to maximise your night.

CONFIRM YOUR RIDER

There will be a lot of people riding Uber! It is your responsibility to ensure you pick up the correct rider. Before you start the trip, ask the rider for their name and verify it with the name in the app. If you do pick up the wrong person, let us know and we’ll help sort it out.

NEW RIDERS

For many riders, NYE will be their first Uber experience. Ask your rider if they have used Uber before and take the time to answer any questions they may have and provide any tips. For example: Promo Codes for first time riders must be entered before a trip is requested, not during or after.

BE PROFESSIONAL

It’s no secret that you may come across intoxicated riders on New Year’s Eve. Remain calm and focus on the road to ensure that you and your rider arrive at the destination as smoothly as possible. If you feel uncomfortable, enlist the help of a sober (or less drunk) rider.

Remember that each trip is GPS-tracked and rider information is on file, so please get in touch with us through the ‘Help’ option in the Partner app if you need to report any issues.

KEEP YOUR NUMBER MASKED

If you can’t find your rider or want to get more information, call or text through the ‘Contact Rider’ feature in the app to use the anonymised phone number option. Remember to ensure your phone is not on a private number and that your number matches the number in your profile.

LOST ITEMS

Please check your vehicle after every ride. If your rider drops the ball and leaves something in your car, contact the rider through the ‘Help’ option in the app.

5 STAR ROUTES

Poor ratings can be a result of riders not approving the route taken. To avoid this, always ask riders whether they have a preferred route or if they are ok for you to follow the GPS. Stay up to date with road closures and traffic conditions throughout the night.

IN CASE OF AN EMERGENCY

If at any point you feel unsafe or observe behavior that may be in violation of the Code of Conduct, pull over to a secure place and call your local emergency services.

For non-urgent support, you can tap “Help” on the menu screen in your Partner App and we’ll address any issues you have.