September 7, 2015

New Partner Information: Payments

Alex

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Congratulations on completing 10 trips!

Now that you’ve picked up a few fares lets make sure that you’re all set up to get paid for your trips and have a look at how tolls and cancellations work.

How To Enter Your Bank Details

If you haven’t already, head here to upload your account details so we can pay you.

Your Payment Statement

Uber processes payments on a Monday for the previous week’s trips and sends you a Payment Statement. The payment cycle is from Monday 4am to Monday 4am. Your payment statement is emailed to you on Monday afternoon and the funds are usually in your account by Thursday.

You can also download your previous payment statements at partners.uber.com under the menu item ‘Payment Statements’.

Tolls

Uber automatically charges riders for tolls and reimburses the partner each week. The fare you see at the end of the trip is inclusive of tolls.

We do not pay your eToll / GoVia bill directly – you will still need to do this. We also do not cover video-matching fees that you may be charged if you are not using a valid eTag. If you don’t have an eTag we suggest you get one – you can do so here.

You can see the tolls you’ve been paid each week in your payment statement (see above) or in the earnings section in the Partner App:

Pro tip: If the in-app navigation is directing you to use a toll road, it’s best to ask the rider if they are happy to take the toll and pay for it.

https://youtu.be/WrXB2OWsW6g

Cancellations

Unfortunately cancellations will happen. In order to make sure you’re compensated for your time we have a cancellation fee policy.

A $6 cancellation fee occurs when:

The rider cancels 5 minutes after booking
You cancel (using the Rider No Show option) 5 minutes after arriving at the pick up location (not from the time you accept the request).

Watch the video to find out more.

https://youtu.be/y6eGPuU3tG8

Incentives

Incentives are payments made to Uber Partners, over and above the fares you earn, when you meet certain criteria. Incentives are offered to encourage Partners to use the Uber system when riders need them most, and when there are the most trips available

You can find the current incentives for Brisbane and the Gold Coast on the Uber Queensland Partner Site