Less Downtime

After listening to your feedback, an exciting update to trip requests is here. This feature is designed to help you complete more trips and increase earnings! You will now be able to accept your next trip request even when you’re already on a trip. This feature is live now.

Now you’ll get requests for trips that start nearby your current rider’s dropoff location before the trip is over. Skip the wait and accept upcoming trips so you can go straight to your next ride.

1. While you’re on a trip, you’ll get a notification to accept your next request.

2. After you accept the next request, the app will return to your current trip.

3. Once you end your current trip, the app will direct you to your next pick-up location. You’ve eliminated any wait time between the two trips!

 

FREQUENTLY ASKED QUESTIONS

Why the change?

This update to trip requests will lower ETAs for riders and partners alike. Riders will enjoy quicker pickups and you won’t have to drive as far.

How do I start getting requests before my trip is over?

As long as you or the rider has entered the destination into the Uber app, we will automatically look for requests near your rider’s dropoff location.

What if my current rider wants to make multiple stops?

If the rider has already entered their destination upon request, kindly confirm with them if it is their final destination. If not, you may change the destination in the Uber app to the final destination so you are less likely to receive your next request too early.

Will the next rider know that I’m on my way to them?

Yes. The next rider will see a popup in the rider app stating that the closest vehicle for them is completing another trip nearby, and we will also show the first drop-off point on the map for clarification.

As always, if you have any questions simply reply to this email.

Uber Perth