Delivery Ratings

At UberEATS, we’re committed to supporting our partners by providing you with the feedback needed to improve your delivery ratings. We want to enable you to deliver a high quality of service through the UberEATS platform which is why we share any quality related feedback with you.

Low Average Delivery Rating

What Does A Low Average Delivery Rating Mean?

At UberEATS, we want every delivery to be a fantastic experience. At the end of every completed delivery, the consumer and the restaurant partner are given the opportunity to rate their experience with a thumbs up or a thumbs down.

You can see how people rated your delivery in the ratings tab of the partner application. Your delivery rating is an average based on a delivery partner’s last 500 deliveries. If 9 people gave a thumbs up and 1 person gave a thumbs down, your delivery rating would be 90%.

Why Is My Delivery Rating Important?

Consumers choose UberEATS because it has some of our city’s best restaurants and food items, and they want these items brought to them efficiently. If they are happy with the delivery, they are more likely to request again in the future. More requests mean more deliveries and more earning opportunities for our delivery partners.

If your rating is at risk, we may reach out with tips and helpful information, so you can take steps to increase people’s satisfaction and continue delivering on UberEATS.

How Can I Maintain A High Rating?

Our top restaurants and delivery partners have given us these helpful tips to maintaining a high delivery rating:

• Follow the restaurant pick-up instructions in the partner application
• Check the order numbers and number of items at the restaurant
• Use the insulated delivery bag when transporting food and drinks items (this can help keep food at the right temperature and prevent spills)
• Be friendly towards restaurant staff and consumers when picking up/dropping off food
• Restaurants especially appreciate it when you dress for success while on their premises
• Consumers especially appreciate it when you bring items directly to the consumer’s door (unless otherwise stated in delivery instructions)

What’s Next?

By sharing this quality feedback, we hope that we’ve helped you to understand the expectations our consumers and restaurant partners have for our delivery partners.

If you continue to receive negative feedback from consumers or restaurant partners, your account will be reviewed and you may lose access to the platform.

Note: We expect some negative feedback over time for all our partners as this is the nature of the business! If you believe you received this complaint unfairly, please don’t worry, we’ll only take action if we see a pattern of undesirable behaviour. The primary purpose of this message is to share constructive feedback with you to help you improve.