A safe Uber experience for our driver-partners

July 16, 2015

A safe Uber experience for our driver-partners

Alex

Share this article

Every day, thousands of people in Australia trust Uber to get them around their city safely; night and day and whether they’re travelling alone or with friends.

We use both traditional measures and new technology to ensure that we are continuously innovating to offer a safe ride. Of course, no means of transportation can ever be 100% safe – accidents and incidents will happen. But our technology makes it possible to focus on safety for riders and drivers before, during, and after every trip in ways that others can’t.

Here are a few of the ways Uber helps ensure a safe ride for driver-partners.

	Choose Your Own Hours Every Uber driver-partner is their own boss, which means they have complete control over when and how often they work.
	Insurance All uberX rides are automatically covered by Australian state government legislated compulsory third party (CTP) injury insurance, as well as each partner’s own car insurance. On top of that, every Australian uberX trip is covered by vehicle liability insurance issued by CGU, which provides at least AUD$20,000,000 for third party bodily injury and property damage.
	Nobody’s a Stranger When someone requests a ride through the Uber app the driver is provided with the name and star rating (based on other drivers’ previous experiences with the rider) of the rider, while riders are provided with the driver’s name, photo, vehicle model, registration plate number and their star rating..
	Always On The Map GPS data for all rides on the Uber platform is logged so we can know which drivers and riders are riding together and where they are for the duration of the trip. GPS enables us to verify the efficiency of every route being used, which creates accountability and a strong incentive for good behaviour.
	Cashless Transactions Every Uber trip is cashless so there’s no need to carry large sums of cash or worry about giving out change. This means that crimes like fare evasion are impossible through Uber’s technology.
	Actionable Feedback Our unique two-way feedback system allows riders and drivers to rate each other out of five stars after each trip and submit written feedback. This brings transparency and accountability to every trip.
	24/7 Support We take your feedback very seriously, and we act on it. Have a question? Need to report a trip? Our 24/7 rider and driver support team are always here to help. Your feedback helps us maintain our high safety and service standards.
	Rapid Response We have a dedicated Incident Response Team to address any urgent issues. If we receive a report that there has been an accident or altercation between a rider and driver, we can prevent them from accessing the platform while we investigate.
	Anonymous Contact Details We use technology that anonymises riders’ and drivers’ phone numbers so that they do not have each other’s personal contact details.
	Supporting the Police In cases where the police are investigating a relevant incident, we assist their investigations. For example, by providing trip logs.