5 Star Driver Tips
Quality
TIPS FOR 5 STAR RATINGS, EVERY TIME
- Have water and mints in the car. Maybe even a phone charger for Riders
- Make sure your car is always clean and smells fresh
- Use a phone holder. Never hold it in your hand
- Always take the most efficient route, unless the rider wants to direct you
- Be professional and friendly
Already doing all of the above? Here’s some even more detailed information for you
TOP REASONS RIDERS GIVE 5 STAR RATINGS
- Their driver is dressed professionally
- There are extras available in the car: Bottled water, phone charges, etc
- Their driver knows major city landmarks and can get there without GPS assistance
- Their driver opens doors before and after the trip
- Their driver asks for the rider’s name to confirm it’s their ride
- Their driver asks for a rider’s preferred route
- Their driver gives them a polite greeting
- Their driver asks the rider for a preferred radio station
- Their driver asks the rider for the preferred AC temperature
- Their driver communicates with them: letting them know why the ETA was wrong, why their driver was at a different location; why their driver took a different road
- Their driver stays calm and polite when dealing with riders AND other drivers on the road
TOP REASONS RIDERS GIVE A 1 STAR RATING
- Calling a rider unnecessarily
- Asking for 5 star ratings
- Asking for tips
- Taking inefficient routes: Riders like it when their driver takes the most direct route and communicates if there is a need to change it
- Clicking “Begin Trip” too early or “End Trip” too late
- Having a dirty car
- Odours in the car (smoke or body odour)
- Quoting Uber prices
- Not having a Toll Pass (in cities with toll roads)
- Not having the AC/heater on when it’s needed
- Not following traffic laws
- Driving too fast, too slow or in a way that seems dangerous to the rider
Zero tolerance
There are some actions that are unacceptable on the Uber platform.
- Inappropriate behaviour. Uber is a community of many cultures, races, and religions. Be mindful of the language you use, topics of conversation and your body language as peoples perceptions may be different to your own.
- Don’t contact a rider after the trip. Rider’s phone numbers are private and you should not contact them after the trip ends. The only exception is if they left an item in the car.
- Never accept cash. If you have technical difficulties on a trip – don’t worry. We can fix it up for you once the trip ends. Never compensate for technical issues by accepting cash.
- Don’t refuse service animals (guide dogs) – You are required by law to accept service animals including guide dogs in your vehicle. If you are worried about cleanliness of your car, consider keeping a spare towel in the back.
- Don’t drive on the wrong account. You go through a number of background checks in order to become an Uber partner. Please make sure you never drive on the someone else’s account or have someone else drive on your account.
- Don’t drive on the wrong vehicle. You cannot drive any vehicle that is not listed in your account. If you’d like to add a second vehicle just send us in the documents and we’ll add it to your account.
If any of the above occur you may lose access to the Uber Partner app.
Acceptance rate
The great thing about Uber is the flexibility of work – it’s completely up to you when, where, and for how long you are online.
However, it is important that you are only online when you are ready to drive. Not accepting trip requests makes the Uber system unreliable for both riders and drivers.
When online, you should be aiming to accept all trips that you receive.
Help us maintain 5 star riders!
It’s only fair for you to expect 5 star riders!
We monitor rider as well as driver quality. As a driver-partner you have a big role to play in this.
Be sure you rate each rider appropriately at the end of a trip so that we have an accurate reflection of their behaviour. Remember, all ratings are anonymous!