Expert transportation consulting services to help you design smarter mobility plans and deliver better guest experiences
We combine Uber's extensive trip data, years of hands-on experience, and cutting-edge rideshare technology to help our clients achieve their operational goals.
Uber Mobility Solutions
Building with your best interests at heart
While Uber offers a wide range of options for transport program design services, there’s one thing that’s consistent across every project—a genuine commitment to client success. Whether you’re putting together schematic designs for a new shopping centre, creating a traffic management plan for a major stadium, or organising rideshare pick-ups and drop-offs at an event site, working with Uber gives you access to specialised tools and insights to help you succeed in the real world.
Custom technology to organise operations
Uber’s technology offers dedicated geofencing with strategically-curated pickup and dropoff points, in-app road closure implementation, and specialized dispatch tools that can help you increase operational efficiency.
Data insights to guide decision-making
From analysing past trips to strategic forecasting, Uber can unlock powerful insights to help our clients better understand user behaviour, predict potential transport challenges, validate hypotheses, and measure success.
Strategic communications to maximise user engagement
Uber has a wide range of communication channels that can be used for targeted audiences or action-based automations, helping our clients deliver valuable logistics and property-specific messages to both riders and drivers.
Traffic assessments and rideshare planning to improve transport strategies
With access to large sets of trip data, illustrative heatmaps, qualitative insight about rider and driver behaviour, and extensive years of on-site transport management experience, Uber can provide clients with thorough traffic plan assessments and effective loading zone designs.
250+
Clients and partners across the sports, entertainment, real estate, event planning, academic, hospitality, and gaming industries.
Transportation program design for you.
Stadiums and arenas
Festivals and concerts
Your venue welcomes hundreds of thousands of fans each year–on the edge of their seats at the biggest games. For the events where memories are made, Uber can help you design and execute transportation plans to deliver the complete visitor experience–making it easier for your guests to enjoy concessions and entertainment, with less worry about rides to and from the site.
While music fans focus on the stage as the brightest stars perform their greatest hits, the last thing they have in mind is getting home when the curtains close. You can work with Uber to have a geofence setup for your property with a dedicated pickup point enabled, and launch communications to easily guide riders and drivers on where to go when the event ends.
Commercial and residential properties
Convention centers and conferences
Accessibility is at the foundation of all great property design. Regardless of the audience you’re serving–customers, staff, residents, or a combination of each–it’s imperative to build with heart, grounding plans on a deep understanding of mobility needs. Whether you’re expanding a site and looking to reduce dependency on parking, or developing a new property with a multi-modal vision in mind, Uber can provide you historical data, trip forecasting, and design recommendations to optimize how your property moves.
From trade shows to corporate summits and for the venues that host them, it’s common to see high demand for rideshare and high-capacity vehicles to support the needs of out-of-town guests. Not only can Uber help coordinate pickup and drop off zones at a site and communicate event details to drivers, but also offer ride coverage options through Vouchers with Uber for Business and group transport via Uber Charter.
Colleges and business campuses
Restaurants, hotels and casinos
Institutions of higher education and office parks with multi-building layouts often require special map edits and customization of the Uber app to help influence vehicle routing and the locations where pickups and dropoffs take place. Uber can design and enable dedicated loading zones to improve travel to and from your property–for students headed to the classroom to executives leaving the boardroom.
The hospitality and gaming industries are some of the most common use cases for rideshare utilization. Leaders in the space recognize that their guests value the peace-of-mind and convenience of getting to and from their favorite destinations at the tap of a button. By building smart loading zones into site plans with strategic pickup & drop off points enabled in the Uber app, you can offer white glove service to guests from arrival through departure.
Architecture and engineering firms
Event producers and party planners
The future of cities is being designed with rideshare integrated into the foundation of how people move. Well before ground is broken, Uber can help site planners make more informed decisions about how to best utilize and configure spaces based on forecasted trip demand, area traffic analysis, anticipated vehicle routing, and understanding of the interaction between riders and drivers. These insights can save you time, money, and the burden of having to overhaul operations that aren’t optimally designed from the onset.
Whether hosting an event for a large crowd or an intimate private affair, you can leverage the Uber platform as a comprehensive resource to plan and manage different transportation functions on the big day. With an extended network of trusted production and traffic vendors, along with ride coverage programs and technology to streamline pickups & drop offs, Uber can help make the parking lots frictionless, so you can focus on curating the ultimate guest experience within the event.
Resources to help steer the industry
Frequently asked questions
- If I have more than one project, do I need to submit multiple requests?
No. You can include a summary of the different ways you’d like to work with Uber in your initial support request. An Operations Coordinator will get in touch to provide details on the services best suited to help you reach your goals, along with information on all contract options.
- Does Uber provide on-site operations support for pickup and drop-off zones?
Yes, whether it's moving large crowds or VIP clients, Uber has a dedicated team that can help design, staff, and manage a top-notch rideshare operation tailored to your needs.
- My company is developing a new property, and we want to plan for rideshare. What kind of data can Uber share to help with forecasting?
Uber’s Mobility Solutions team can unlock a wealth of quantitative and qualitative insights to help with transportation planning – from comparative trip numbers to area traffic analysis. The Operations Coordinator assigned to your account will provide recommendations based on your needs, but if there are specific metrics you're looking for, please share those details in your request.
- I'm organising an event, and we're expecting a lot of guests to use rideshare. Is there a way to have a specific area set aside for pickups and dropoffs?
Yes, depending on the area and type of event, Uber has special tools that can be set up to influence where pickups and dropoffs happen at a site.
- Is it possible to switch the designated pickup and drop-off locations on and off at certain times?
Yes, designated pickup and drop-off locations can be time-gated for specific dates, times, and events.
- Is it possible to start a subscription service with Mobility Solutions, or do you only offer one-off options?
Yes, Uber offers ongoing consulting agreements and annual fixed service contracts to clients with long-term and/or multi-project needs.
- Do the technologies used by Uber also impact other rideshare companies, or are they exclusive to Uber?
While Uber takes a holistic approach to transport planning and the overall design of rideshare operations, all tech services are specific to the Uber app.
- Are payments for services made as a one-off or scheduled throughout the year?
In most cases, one-off payments are standard. However, final payment conditions may vary depending on the scope of work, type of service agreement, and contract term length.
- I am interested in exploring a partnership with Uber, is this the right department?
If you’re after support related to rideshare operations, those services are handled by Uber’s Mobility Solutions team, and you can submit requests on the main page of this portal.
What our clients and partners are saying…
“Working with Uber's Mobility Solutions team was incredibly helpful. Given our complex event footprint, Uber was flexible, proactive, and able to adapt on the fly to make sure everything went smoothly. Uber's communication, responsiveness and thorough execution were a massive asset in helping us reach our goals. Looking forward to working with Uber again down the track.”
Matthew Snyder, Director of Operations – Super Bowl Host Committee
“It was a pleasure working with Uber's Mobility Solutions team as we redesigned the traffic plan for Fontainebleau Resort Casino in Las Vegas. The complexity of upgrading a property as large and dynamic as ours, which had been planned and laid out in 2008, to now include a rideshare program was a daunting task. Uber's data insights and operational planning expertise were crucial in helping our executive team develop a successful strategy for our property.”
John Wells, Planning Director – Fontainebleau Development
“The Uber Mobility Solutions Team has been a huge benefit to our event traffic operation. They have always been quick to respond and assist with any questions or needs we may have. Their service has made a large impact on relieving some of our biggest traffic challenges”
Brooks Imhoff, Director of Event Services – The Ohio State University
“We’ve been working closely with Uber Mobility Solutions for several years now, making the most of their tech (geofencing, rider/driver comms etc.) to help come up with and deliver industry-leading transport plans at a wide range of large-scale events around the world. There’s no doubt about the value of the tools they offer.”
Rory Parsons, Senior Project Manager – Black Widow Productions
“My team and I worked with Uber Mobility Solutions for a large-scale, private VIP event in the Coachella Valley, and we couldn’t have received better white-glove service! The team gave recommendations and put strategies in place to make the event run as smoothly as possible, including road closures, driver communications, and geofencing with dedicated pickup and dropoff points. We’re keen to partner with Uber again in the future to make the most of their full range of services.”
Carlie Richman, Account Director – The NVE Agency
“With UBER Mobility Solutions, we're able to plan large-scale festival ride share programs with confidence. The team helps us understand our audiences and offers the right mix of tools and customer service to help us execute our plans with precision.”
Evan Bailey, Vice President – Disco Donnie Presents
Ready to move forward?
Please note: an Operations Coordinator will contact you within 5 business days of receiving your inquiry. Due to the volume we receive, Uber may not be able to support all requests.
Emergencies: for law enforcement or public health matters, please visit lert.uber.com
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