Avalon Airport (AVV)
How pickup requests work
It's easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests.
Step 1: Head to the Uber Holding Bay
To pick-up from Avalon Airport, you can now wait in the Uber Holding Bay, which are located on the left side of the airport roadway just before you reach the terminal.
The area is signed with “Uber Holding Bay”.
Step 2: Meet your rider
When a rider requests, they will be at the Uber Pick-p Bay, which is the first car park in the public pick-up area just outside the Departures Terminal.
The parking bay is signed with “Uber Pick-Up Bay”.
How drop-off requests work
Uber is a smart option for travelers heading to their airport.
At Avalon Airport, simply drop-off riders at their at the departures terminal.
Check your car just as your rider is leaving the vehicle to ensure they haven't left any luggage or belongings behind.
Uber Pickup Bay at Avalon Airport
Where the rider will meet you
The image to the right shows where the location of the Uber Pickup Bay is relative to the Arrivals Terminal.
We've made it easy for riders to connect with driver-partners at this location through in-app guidance as well as visible signage at the airport.
However should you have difficulty locating them, we recommend getting in contact by sending them an SMS or calling them.
Smoother UberX Pickups with PIN
How PIN pickups work for UberX
For riders requesting from the main terminals at MEL, the Uber pickup area will be in Lane 1, directly in front of Terminal 2 at Uber Zone B.
Once you reach the top of the UberX driver queue, you will receive an alert, and your Driver app’s navigation will guide you to the pickup area. At the pickup area, follow the signs for Uber Zone B, the PIN pickup zone. Once there:
Join the queue of UberX driver-partners. Pull forward and wait in a designated parking space for a rider to be directed to your vehicle.
Before entering your vehicle, the rider will provide you with a unique 4-digit PIN code – tap ‘Enter rider PIN’ on the bottom of your Driver app to input this code.
Once the PIN is confirmed, you will see the trip information. The rider can enter your vehicle and you can then start your trip.
PIN is currently live at Terminals 1, 2 & 3 between the hours of 7am and 12am (midnight) on weekdays, and for reduced hours on weekends. At all other times, you’ll receive UberX trip requests in the usual way.
Helpful info for PIN pickups
- It’s important that the 4-digit PIN code is confirmed before the rider(s) enter your vehicle.
- In order to unlock access to the PIN feature, you’ll need the latest version of the Uber Driver app, so we recommend updating your app.
- At this time, the PIN feature is exclusive to UberX trip requests from Terminals 1, 2 & 3.
- For UberX pickups at the new pickup area at Terminal 4, you’ll receive trip requests in the usual way.
Important things to note
Virtual queuing system
Once you enter the Avalon Airport area you’ll be placed in a virtual queue, which means you’ll receive trip requests on a First-In-First-Out (FIFO) basis.
This system ensures that driver-partners who have been waiting the longest get the requests first, instead of the usual system which allocates trips to the driver-partners who is closest.
This means there’s no need to be closest to the terminal to get the request. Drive your vehicle into the designated Waiting Zone (see above) and you will automatically be placed into the queue.
How does short trip protection work?
Now if you get a short-distance trip* from AVV, we'll hold your spot for 12 hours, so that you can return to the same virtual queue and get another trip quickly. If a trip is eligible for short trip protection, we'll let you know in the app before you accept the trip.
*To be eligible for short trip protection, you must be waiting in an airport queue for at least 15 minutes. Short trip protection is valid for 12 hours at the same virtual queue and remains in place even if you go offline or do other trips before returning to the airport's queue. Airport short trip protection distance radius is subject to change.
When is wait time reset?
A driver-partner’s wait time in a zone is NOT reset when:
- A rider cancels (return to the Waiting Zone in order to receive the next trip request)
A driver-partner’s wait time in a zone IS reset after:
- Rejecting a trip request
- Ending or cancelling a trip
- Going offline
Most requests from airports occur just after an aircraft arrives. You can find AVV arrivals information here.
How long will I need to wait for a new trip request if I’ve just dropped a rider off at the airport?
You may receive a new trip request quickly, if there’s a rider request nearby when you drop someone off at Avalon airport. This means you may not have to wait in the virtual queue.
If you don’t receive a request within a few moments, this means there are no Rematch trips available and you should wait in the designated waiting area in the virtual queue if you would like to receive another airport trip request.
Please note: Waiting for a Rematch trip at the drop-off or pick-up area is not permitted. Please comply with all airport rules during airport trips.