To help you provide delicious and safe experiences to your customers, you can toggle your availability to accommodate allergy requests via your Uber Eats Manager settings.

With this feature, you may receive individual allergen requests from customers about particular items and will have the option to accommodate them when you receive the order.

If you are unable to accommodate allergy requests, manage cross-contamination risks, or provide accurate allergen information, or if you initially opted out of the feature and are now able to accommodate these requests, you can toggle the feature here.

Remember, it can be unsafe for some people to have even a very small exposure to an allergen, so it is important that you can manage the risks of cross contamination and avoid shared meal preparation areas and equipment. For more information on best practices, please visit https://www.foodstandards.gov.au.

Why allergy requests matter

How to manage allergy requests

Your choice of communication

You can opt-in to allow customers to call your store through the Uber Eats app if they have any allergy-related questions. Using this, customers can communicate with you directly. To turn on this setting, you can toggle ‘Share shop phone number’ in your Uber Eats Manager settings.

We also encourage you to use storefront and menu tools to add allergen information for your customers during their ordering process. You can add allergen information in menu item descriptions through Uber Eats Manager, and you can also add details and a link to your allergen guide on your storefront page by speaking to your account manager or our support team.

Your responsibility as a Restaurant Partner

Restaurants in Australia and New Zealand have obligations under the relevant food laws to provide information on allergens that may be present in food if requested by a customer. This includes providing allergen information for packaged foods (which will often have a label declaring the allergen) or unpackaged foods which are prepared, stored and sold at your restaurant. For more information on best practices, please visit https://www.foodstandards.gov.au.

All restaurant partners have the choice to toggle their availability to take allergy requests at any time via their Uber Eats Manager settings. If you are unable to accommodate allergy requests, you cannot manage cross contamination risks, you are not set up to provide accurate allergen information or you would like to opt out, you can do so by turning off the feature here.

Your choice of communication

You can opt-in to allow customers to call your store through the Uber Eats app if they have any allergy-related questions. Using this, they can communicate with you directly and all without sharing your store’s phone number. To toggle this setting, please update your settings here once the features have been released.

We also encourage you to use storefront and menu tools for added allergen clarity for your customers during the ordering process. You can add allergen information in menu item descriptions through Uber Eats Manager, and you can also add details and a link to your allergen guide on your storefront page by speaking to your account manager or our support team.

Your responsibility as a Restaurant Partner

Restaurants in Sri Lanka have obligations under the relevant local regulations to provide information on allergens that may be present in food if requested by a customer. This often includes providing allergen information for packaged foods (which will often have a label declaring the allergen) or unpackaged foods which are prepared, stored, and sold at your restaurant.

All restaurant partners will have the choice to toggle their availability to take allergy requests at any time via their Uber Eats Manager settings. If you are unable to accommodate allergy requests, you cannot manage cross contamination risks,  you are not set up to provide accurate allergen information or you would like to opt out in advance, you can do so by turning off your special item instructions setting here.