在全球范围内，Uber具备完善的保障机制，规定平台上的每一段行程都必须有保险覆盖，要求每一位合作司机都必须具有当地政府规定的车辆保险。在中国， 一旦司机责任造成的损失额超出该保险的理赔额度，Uber为“人民优步“拼车车主提供补充商业保险，理赔上限为五十万元人民币。UberBLACK 和 uberX则由汽车租赁公司合作伙伴提供商业保险。
Around 300 cities in 56 countries and districts, millions of people have come to rely on Uber for daily commutes, special nights out, and reliable transportation for their loved ones. Uber is providing a safe, convenient and reliable platform that connects riders with driver partners. Riders are served by the hundreds of thousands of Uber driver partners whose service reduces drunk and distracted driving, meets a critical transportation need in underserved communities and simply makes life easier.
Putting safety first for each of the millions of trips we are doing every day means setting strict safety standards, then working hard to improve them every day.
Putting safety first for each of the millions of trips we are doing every day has always been what we commit to and maintain. We set strict safety standards, then work hard to improve them every day. Every week, a number of applicants are turned away when they are unable to meet these standards.
Requirements for driver partners include:
- Valid identification and driver licensing documents issued by the government
- Pass a full background check
- Pass Uber’s training and test
Requirements for vehicles include:
- Valid vehicle registration documentation
- All government-mandated insurance
- Vehicle within 5 years of age, clean and in good condition
Transparent Information: Uber works hard to build a transparent platform. Our app displays a driver’s photo, license plate number, and vehicle type, so when our riders enter a car, they know with confidence it’s the right one with the right driver.
Accountability for every trip: Uber’s technology provides transparency and accountability for every trip and facilitates the exchange of information between rider and driver. This information includes time, GPS location, ride path, payment amount, payment means, and relevant rider account information. This makes it easy for us to work with public safety officials to quickly conduct investigations and ensure our riders and drivers are protected.
Driver Safety: Uber’s unique dispatch system ensures that the closest driver is dispatched to each rider. This is different from the broadcasting dispatch system, which requires drivers to bid and compete for requests. Uber’s approach prevents drivers from being distracted while driving, thereby encouraging safe driving. Uber’s cashless payment system also significantly improves the safety of driver partners.
Mutual rating system : After each trip, Uber’s forced rating mechanism requires riders and drivers to rate each other, with the ability to leave additional comments. This ensures only the top drivers stay on the platform and riders are also held accountable. Both riders and drivers are encouraged to make efforts in building a safe and reliable Uber community.
Insurance and Assurance coverage
Globally, it is Uber’s policy to ensure each of Uber’s millions of daily trips is covered by insurance. Every driver partner must have the required government-mandated insurance in order to drive on the Uber platform. In China, if the driver’s liability goes beyond the coverage of that insurance, Uber itself also has a contingent commercial liability insurance policy that provides up to RMB 500,000 coverage for People’s Uber trips. UberBLACK and uberX trips are covered by commercial insurance provided by our car rental company partners.
In cases of accidents and emergencies, drivers and riders can communicate with us directly through the Uber app. Uber has a dedicated team to provide timely support. We seek to immediately understand the circumstances, and to provide support to the driver/rider. In cases of emergencies, we recommend the rider/driver to go through the regular police reporting process, and call the local police telephone number to seek help. We will assist and take appropriate action, including cooperating with law enforcement.
Because all Uber rides are tracked by GPS, in the event of an incident, we are able to quickly provide law enforcement with very specific details about trip activity for their investigations. Our collaboration with authorities is not limited to incidents and accidents. For example, in the fall we were able to assist New York City public health officials to understand the travel patterns of a patient exposed to the Ebola virus based on Uber’s trip data.
To properly detail expectations of riders and driver partners, we will publish a Code of Conduct. Our goal is to enhance safety for everyone on the platform and provide clear guidance to all users about appropriate behavior during Uber rides. Any behavior that creates risks for riders and drivers has no place in the Uber community.
Uber will establish a permanent global Safety Advisory Board to work with us on an ongoing basis. The board will review our safety practices and advise on our roadmap for adding safety features to the platform. As part of this process, we are already engaging with outside experts to help us create the strongest board possible. We will continually embed their recommendations and independent guidance into our safety roadmap.
Uber takes safety and security very seriously. We recently invited Jon Sullivan as our Chief Security Officer, who had over 11 years of experience in similar roles at global technology companies such as Paypal, Ebay and Facebook. Jon will be a thought leader to help Uber redefine safety and data security, both online and offline, in the 300 cities and 56 countries where we operate.
Thanks for your support!
Uber China Team