Uber Assist
Assist provides extra assistance to people with different accessibility needs, including those living with disability, seniors, pregnant women, and people who are injured or ill.
What is Uber Assist?
Assist is designed for those who require additional assistance, such as the elderly and people with disabilities. Driver-partners must be specifically trained to assist riders into vehicles and only the highest-rated driver-partners have the opportunity to drive with Assist.
Serving people with different needs
Different people have different needs. You can offer great service to your riders by learning the best way to assist them.
Helping people who use wheelchairs or scooters
Knowing how to store wheelchairs and scooters helps people with limited mobility to feel welcome and independent in your car.
Helping people who are blind
You can assist people who are blind or have vision impairment by offering to guide them to your car.
Helping people who are deaf
You can help people who are deaf or have hearing impairment by being patient and using visual communication.
Helping people with service animals
You can help people with service animals by welcoming their companions into your car. In most circumstances, you are required by law to accommodate service animals.
Helping people who are elderly or pregnant
You can help people who are elderly or pregnant by offering them additional assistance into your car.
Social Model of Disability
Understanding why the Social Model is preferred and how it changes perspectives on disability.
What is the Social Model of Disability?
What is the preferred Social Model?
..
Disabilities and Impairments
Discovering what counts as a disability and why not all impairments are the same.
What can be described as a disability?
Are all disabilities the same?
Sensory Impairments
Seeing what it means to have a sensory impairment and examples that affect daily life.
What does it mean to have a sensory impairment?
What are the common senses?
Examples of sensory impairment disabilities
Intellectual Impairments
Learning what intellectual impairments are and how people with them can still learn and grow.
What does it mean to have an intellectual impairment?
Do people with intellectual disabilities have the ability to learn?
What are the examples of intellectual impairment disabilities?
Psychosocial Impairments
Exploring psychosocial impairments, their examples, and common myths
What does it mean to have a psychosocial impairment?
What are the examples of a psychosocial disability?
Can people snap out of it?
Wheelchairs and Mobility Devices
Understanding why people use mobility devices and the different types of wheelchairs available.
What is a physical impairment disability?
What is a mobility device?
Why do people need a wheelchair?
1. What are the types of wheelchairs?
2. What are the types of wheelchairs?
3. What are the types of wheelchairs?
4. What are the types of wheelchairs?
Communication Strategies
Learning about communication difficulties and alternative strategies.
What types of communication difficulties are there?
What conditions can cause people to have difficulty communicating?
How can we assist these people within society?
What are the most common alternative communication strategies?
Introducing Shonaquip
Learning how Shonaquip Social Enterprise began and the work it does to support inclusion.
How did Shonaquip Social Enterprise Start?
What kind of work does Shonaquip Social Enterprise do?
Frequently asked questions
- What fare do I get for completing an Assist trip?
Fares for Assist are the same as fares for UberX.
- If I receive Assist trip requests, can I still receive UberX trip requests?
Yes, you will continue to receive your regular UberX requests along with Assist requests.
- How do I become an Assist driver-partner?
If you’re eligible to accept Assist trips, you’ll need to complete the Be.Accessible online course. Once you complete your 100th UberX trip, check your email for your invitation to take the course. Soon after, you’ll start receiving Assist trip requests.
- What if my car isn’t big enough to hold mobility equipment?
Every partner invited to Assist drives a vehicle that should be able to accommodate an assistive device, such as a folding wheelchair or collapsible scooter. It’s a good idea to always leave space in your boot, as you never know when you might get an Assist request. If your vehicle cannot safely fit your rider’s assistive device, you can cancel the trip and contact Support to let us know why.
- How will I know it’s an Assist request?
When you receive a request, ‘Assist’ will appear at the top of the request screen. You may also receive a notification in the app that reads ‘Rider requests assistance’.
- Can I opt out of Assist trips?
Yes, if you no longer wish to receive Assist trips, just let us know.
- Do I have to allow assistance animals in my car?
Yes, for all Uber trips. The law requires transport service providers to transport riders who have guide dogs or other assistance animals.
Accessible transport
Our technology has transformed mobility for many people with disabilities, and we’re committed to continuing to develop solutions that support everyone’s ability to easily move around their communities.
Disclaimer: All information provided herein was, to the best of Uber’s knowledge, correct and complete as at the time of sharing. Uber will not be held liable for any incomplete or incorrect information. Uber reserves the right to amend, in whole or in part, at any time and without notice, any information provided herein.