Uber is no longer offering in-person support in Brooklyn or Long Island. You can get help 24 hours a day, 7 days a week in the Driver app by tapping Help, then choosing a topic to see answers to frequently asked questions. Or try exploring Uber's Help Center online.
To ensure we’re doing our part to help prevent the spread of COVID-19, we’re switching to an appointment-only model for all Greenlight Hubs. Going forward, drivers are required to schedule an appointment in advance if they want to visit a Greenlight Hub. Walk-ins are not permitted at this time.
To schedule a virtual or in-person appointment, visit our Help Center.
- 15-year-old vehicle or newer unless otherwise stated (Note: Some vehicle models have a higher minimum year requirement). For UberBlack and UberBlack SUV, we’ll enforce a 5-year rolling minimum vehicle year
- 4-door car or minivan
- Seats and seatbelts for at least 4 passengers and a driver
- Good condition with no cosmetic damage
- No commercial branding
You'll need to have a TLC license and TLC plates on your vehicle to be able to drive a for-hire-vehicle in New York City.
Project 5 Starr
Take a quality improvement class at Project 5 Starr to learn about customer service skills. Drivers who have been deactivated for a low rating can have their account reactivated by completing a course.
Independent Drivers Guide
Independent Drivers Guild (IDG) teaches tricks of the trade as well as professional English to help keep customers safe and happy. Drivers who have been deactivated for a low rating can have their account reactivated by completing a course.
We're here to help you provide the best service for your business. See below for more information about how ratings work, tips from riders on what they look for in a 5-star experience, and more.
How ratings are calculated
Your overall driver rating is an average of individual ratings provided by riders from your 500 or fewer most recent trips. This rating is calculated by adding your individual trip ratings (from 1 to 5 stars) together, and then dividing this value by the total number of ratings you've received.
What's not factored in the calculation
- Cancelled trips
- Unaccepted trip requests
- Rides where the rider chose not to rate you
What happens when your rating falls too low
- If your rating approaches the minimum for your area, you'll receive notifications and tips for how to improve it.
- If your average rating continues to fall below the minimum after multiple notifications, your account may be activated if you take certain steps to improve.
- Deactivation is only used as a last resort and your account may be activated if you take certain steps to improve.
What you're rated on
Riders likely consider a variety of factors when selecting a star rating, including navigation, vehicle cleanliness, and their communication with you. When riders choose to leave a rating, which is not required, they’re sharing how they felt about the overall Uber experience you provided.