Know the ride type
Make sure the rider knows whether you scheduled a ride for them (now or later) or arranged a Flexible Ride (which they’ll request when they’re ready).
Be ready to go
Uber driver-partners will only wait 5 minutes at the appointed pickup spot, so riders should be there before requesting the ride. If the driver cancels the trip (before or after arriving at the pickup location), your guest should contact you to arrange another ride.
Check the ride, every time
Make sure the rider gets in the right car. Riders should use the trip details link to match the license plate, car make and model, and driver photo.
The route and payment are set
The driver will have the pickup and dropoff locations, so the rider won’t need to give directions. Payment will be taken care of by your company.