Uber’s US Safety Report
Part of our commitment to making Uber a safe platform for everyone
Uber’s US Safety Report, the first comprehensive publication of its kind to be issued by a company, shares details on Uber’s safety progress, its processes, and data related to the reports of the most serious safety incidents occurring on our platform.
It represents the latest in a series of actions Uber has taken to continually improve the safety of our platform for all who use it. People have the right to know about the safety records of the companies they rely on every day. And we believe that publishing this data will help us develop best practices that will prevent serious safety incidents from occurring in the first place.
“Safety should never be proprietary, and it’s our intention to make an impact well beyond our own company, encouraging others to be more transparent with their data and to share best practices that can make everyone safer.”
-Tony West, Chief Legal Officer
The scope of this report
This US Safety Report examines data from 2017 and 2018 from Uber’s ridesharing platform—a time frame in which an average of more than 3.1 million trips took place each day in the US.
As the numbers in this report show, critical safety incidents on our platform are, statistically, extremely rare. But even one critical safety incident is unacceptable because it represents the lived experience of someone in the Uber community. Our work on safety is never done, and we’re constantly raising the bar.
Questions and answers to help you understand Uber’s US Safety Report.
- What is in Uber’s US Safety Report?
- Why are you doing this report?
- How does this report improve safety?
- Does this US Safety Report cover reported incidents from riders and drivers?
- What new steps will Uber take to improve safety?
- Will you have a report for other countries or regions around the world?
- How does this data compare to data from other forms of transportation?
- How do I report a safety incident to Uber?
Investing in safety for everyone
Transparency is just one part of our commitment to safety. In 2017, Uber kicked off a comprehensive effort across the company to focus on safety. We developed new technology, strengthened background screenings for drivers, launched new safety features, overhauled how we train our support staff, updated our policies, and tripled the size of our Safety team.
Read the executive summary for more details on Uber’s investment in safety, and learn more below about how we combine technology, policies, partnerships, and more to help create a safe environment for everyone.
Published in December 2019. The data included in this Report and on this page is being provided for informational purposes only and reflects incidents reported to Uber in numerous ways, as discussed further herein. The data consists of reported incidents that allegedly occurred in connection with an Uber-facilitated trip (as defined in the US Safety Report). Given the limitations described herein, Uber does not assess or take any position on whether any of the reported incidents actually occurred, in whole or in part. The Report is issued as of its publication date. Uber has undertaken reasonable efforts to ensure that the data, analysis, statements, representations, and other content contained in the Report are accurate as of the publication date, and we will not update the Report or its contents after such publication date.