Courier: for the things you need done now
For everyday errands and small business to-dos, including same-day delivery and more.
Courier: for the things you need done now
For everyday errands and small business to-dos, including same-day delivery and more.
Courier: for the things you need done now
For everyday errands and small business to-dos, including same-day delivery and more.
A helping hand, on demand
Life can get busy, fast. When your to-do list is overflowing, Courier helps lighten the load. Whether it’s sending a gift, picking up forgotten keys, delivering important documents, or running last-minute errands, make Courier your go-to solution.
Ways people are using Courier
To pick up or deliver forgotten essentials like keys, phone chargers, and even pre-packed lunches.
To send thoughtful gifts like flowers, homemade treats, or birthday presents to loved ones.
To collect purchases from local businesses that don’t offer delivery.
Ways small businesses are using Courier
To deliver purchased items like baked treats, pet supplies, or clothing to local customers.
To pick up essential items, such as vendor samples, for themselves or their customers.
To send and receive important paperwork.
How Courier works
Request as easily as a ride
Using Courier is as simple as requesting a ride. In just a few steps, you can request for a delivery person to pick something up and deliver it across town, when you can’t get to it.
Track your items at all times
Whether you’re sending or receiving, you can access features like live tracking, trip sharing, and PIN delivery verification.
Manage busy moments
When life gets hectic, Courier is here to help lighten the load. Meet the demands of your busy life or small business needs without the extra stress. We help take care of the to-dos so you don’t have to.
Is your business growing quickly?
Uber Direct is a delivery platform using on-demand technology. It’s specifically built to support growing businesses that take orders through their website, app, or phone. Discover how it can work for you.
Frequently asked questions
- What is Courier?
Courier is a delivery option that allows you to request a driver through the Uber app to transport your package(s) to a person waiting at a designated drop-off location. You can also request to have a package sent to you from a designated sender.
- Where can I find Courier?
Navigate to the Uber app home screen, choose the Courier icon, and follow the in-app instructions.
- What can I send?
Items sent using Courier have specific monetary value limits and weight limits per vehicle type. For delivery by vehicle, you can send packages that:
- Don’t contain any prohibited items¹
- Fit comfortably in the requested vehicle
- Are closed, securely sealed, and ready for curbside or door pickup
- Are within the monetary value and weight limits for your location²
For delivery by bike or scooter, if available in your location, you can send packages that:
- Don’t contain any prohibited items¹
- Fit comfortably in a backpack
- Are closed, securely sealed, and ready for curbside or door pickup
- Are within the monetary value and weight limits for your location²
If your package contains a prohibited item or doesn’t follow the restrictions above, the driver or delivery person may cancel your request. Please go to the Terms and Conditions for full details. Violation of the Terms and Conditions may result in deactivation of your account without notice.
- Where can I send my item?
Courier is designed for local delivery, typically within a single geographical area (excluding international border crossings).
- What does the recipient need to do?
The recipient should be available to meet the delivery person at the door or curb. If you need to ask the delivery person to leave the item at the recipient’s door, you’ll be able to add delivery notes with further instructions to smooth the delivery process.
- What happens if the item is damaged during delivery?
Uber does not maintain insurance coverage for item loss, theft, or damage caused by a third party. Please go to the Terms and Conditions for full details.
- Can I send someone an item as a surprise?
We recommend that you notify the recipient of the delivery so they can meet the delivery person to retrieve the item from the vehicle. If you do send someone an item as a surprise, you’ll need to clearly instruct the delivery person, in the message section of the Uber app.
- What if I have an issue with the item delivery?
- If your item hasn’t been delivered yet, you can call or message the delivery person in the app.
- Delivery people are free to cancel your request for any reason, including, for example, if your package was too heavy, was too large for their vehicle, was not packaged securely, or contained a prohibited item.
- If the person receiving the item wasn’t available, the delivery person may try to contact you in the app to resolve the issue or coordinate a return. You’ll be responsible for costs associated with returning the package to you if necessary.
- If you haven’t yet received your package, if it was damaged during delivery, or you need help coordinating a delivery in case of terminated trips or canceled requests, contact Uber Support for help.
Do more in the app
Do more in the app
Not available in all locations. Check the Uber app for availability.
Neither Uber nor third-party delivery people are responsible for the package(s), nor for the content of the package(s), so they disclaim any obligation or responsibility related to the package(s), its content and/or delivery, including any loss or damage that the package(s) may suffer. Uber does not maintain insurance coverage for package loss, theft, or damage caused by a third party.
¹Courier may not be used to send any prohibited items.
²Items sent using Courier have specific monetary value limits and weight limits per vehicle type. Please see Terms and Conditions for full details of the restrictions applicable for your location.
Help is on the way
Uber Package is an easy delivery solution that allows people to send items the same day, whether it’s a care item for a loved one, a gift for a friend’s birthday, an item sold online, or a business document.
Delight your customers
Your business can now offer same-day delivery, whether you’re selling clothes, shampoo, or freshly baked cakes.
Connect with friends and family
The Uber app helps provide a new delivery solution for a last-minute birthday gift or your forgotten keys, saving you a trip across town.
Run your business
Transfer documents, supplies, and equipment across sites or offices to keep things running smoothly.
How Uber Package works
Select Package in the Uber app.
Meet the delivery partner and send your item on its way.
Follow along with in-app tracking.
Benefits of using Uber Package
Availability
You can request a delivery the same easy way that you request a ride.
Speed
Get on-demand delivery, usually within the hour.
Tracking
Watch your item as it makes its way to the recipient, and get a notification when it’s delivered.
Flexibility
Generally, if it fits in the trunk of a midsize car, it can go with Uber Package.¹ And in select locations, you can choose a delivery method and vehicle type that meets your needs.
Frequently asked questions
- What is Uber Package?
Uber Package is an option that allows you to request a delivery partner to transport your item(s) to a person waiting at a designated dropoff location.
You can also request an item to be sent to you from a designated sender.
- What do I need to do?
Tap the Package icon on the Uber app homescreen and follow the in-app instructions.
- What can I send?
Items sent using Uber Package have specific monetary value limits and weight limits per vehicle type. Prohibited items include but are not limited to alcohol, medication, recreational drugs, and dangerous or illegal items.²
For delivery by vehicle, you can send items that:
- Don't contain any prohibited items²
- Fit comfortably in the trunk of a midsize vehicle
- Are closed, securely sealed, and ready for curbside or door pickup
- Are within the monetary value and weight limits for your location¹
For delivery by bike or scooter, if available in your location, you can send items that:
- Don't contain any prohibited items²
- Fit comfortably in a backpack
- Are closed, securely sealed, and ready for curbside or door pickup
- Are within the monetary value and weight limits for your location¹
If your item contains a prohibited item or doesn't follow the restrictions above, the delivery partner may cancel your request.
- Where can I send my item?
Uber Package is designed for local delivery, typically within a single geographical area (excludes international border crossings).
- What does the recipient need to do?
The item recipient should be available to meet the delivery partner at the door or curb. If you need to ask the delivery partner to leave the item at the recipient's door, you’ll be able to add delivery notes with further instructions to smooth the delivery process.
- What happens if the item is damaged during delivery?
Uber does not maintain insurance coverage for item loss, theft, or damage caused by a third party. Please see the Terms and Conditions for full details. Violation of the Terms and Conditions may result in deactivation of your account without notice.
- Can I send someone an item as a surprise?
We recommend that you notify the recipient of the delivery so they can meet the delivery partner to retrieve the item from the vehicle. If you do send someone an item as a surprise, you’ll need to clearly instruct the delivery partner, in the message section of the Uber app, to leave the item at the recipient’s door. The delivery partner can always decline this request.
- What if I have an issue with item delivery?
- If your item hasn't been delivered yet, you can call or message the delivery partner in the app.
- Delivery partners are free to cancel your request for any reason, including, for example, if your item was too heavy, too large for their vehicle, not packaged securely, or contained a prohibited item.
- If the person receiving the item wasn't available, the delivery partner may try to contact you in the app to resolve the issue or coordinate a return. You'll be responsible for costs associated with returning the item to you if necessary.
- For help coordinating a delivery in case of terminated trips or canceled requests, if you haven’t yet received your item, or if the item was damaged during delivery, contact Uber Support.
Not available in all locations. Check the Uber app for availability.
¹ Packages sent using Uber Package have specific monetary value limits and weight limits per vehicle type. Please see Terms and Conditions for full details of the restrictions applicable for your location.
² The items sent are legitimate and legal, and do not correspond to, but not limited to, the following: alcohol, tobacco, weapons, illegal/stolen goods, narcotics, barbiturates, hazardous materials (example: flammable, poisonous, explosive), animals, regulated species, money, gift cards, high-value items, jewelry, and prescription drugs, among other things not allowed by law. Please see Terms and Conditions for full details.
Disclosure: By using Uber Package, you acknowledge and accept that this functionality enables you to request trips through the Uber app so that drivers using the Uber platform deliver articles. You acknowledge that this functionality may be temporary. Neither Uber nor the drivers are responsible for the package(s), nor for the content of the package(s), so they disclaim any obligation or responsibility related to the package(s), its content and/or delivery, including any loss or damage that the package(s) may suffer. Uber does not maintain insurance coverage for package loss, theft, or damage caused by a third party. Please see Terms and Conditions for full details.
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