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Ride with confidence

The Uber platform was built with safety in mind. Through incident prevention tools, insurance coverage, and technology that keeps you connected, we’re dedicated to helping you move safely and focus on what matters most.

Our Door-to-Door Safety Standard

Powered by Uber’s innovative technology, encouraging shared responsibility, and including guidance from health experts, these new measures are designed to help protect the health and safety of everyone who uses our platform.

  • Our Door-to-Door Safety Standard

    New measures to help keep you safe and healthy.

  • In this together

    All riders and drivers must wear a face cover or mask when using Uber.

  • Face Cover Check

    We ask drivers to take a photo of themselves before they can begin driving, and our technology helps verify that they are wearing a face cover.

  • Health and safety supplies for drivers

    We are working to provide drivers and delivery people with health and safety supplies like masks, disinfectants, and gloves to deliver food.

  • Expert-led guidance

    We are working with the World Health Organization (WHO) to share safety tips and resources.

  • Ride Safety Feedback

    You’ll now be able to leave feedback on health issues, such as a driver not wearing a face cover or a mask. This helps us improve and holds everyone accountable.

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Designing a safer ride

Driver screenings

Before anyone can drive with Uber in the US, they must complete a background check. Current drivers continue to be vetted every year.

Features to help keep you safe

On every trip, you can tap a button for safety tools and get help whenever you need it.

An inclusive community

Through our joint efforts with cities and safety experts and by working together, we’re helping to create safe journeys for everyone.

Your safety drives us

Safety features are designed into the app. So you get home after a night out. So you can tell your loved ones where you are. And so there’s help if something unexpected happens.*

Emergency assistance button

You can use the in-app emergency button to call and get help if you need it. The app displays your location and trip details, so you can quickly share them with authorities.

24/7 incident support

Our customer support team is specially trained to respond to urgent safety issues.

Share My Trip

Set up your Trusted Contacts and create reminders to share your trip status with friends and family in real time.

Safety Toolkit

Access the Uber app’s safety features all in one place whenever you’ve requested a ride with Uber.

2-way ratings

Your feedback matters. Low-rated trips are logged, and users may be removed.

GPS tracking

All rides on the Uber platform are tracked by GPS.

Phone number anonymization

The app makes phone numbers anonymous, so your personal information stays private.

On Trip Reporting

If you feel unsafe while on a trip, you can immediately and discreetly report it to Uber. A member of our Safety Team will reach out for support shortly after the trip.

Check your ride, every time

Before you hop in, take a second to double-check the app for your driver’s information. Follow these 3 steps to make sure you get into the right car:

Step 1:

Match the license plate number.

Step 2:

Match the car make and model.

Step 3:

Check the driver's photo.

Strengthening our community

Our Community Guidelines were established to keep Uber enjoyable and inclusive for everyone. Any person who doesn’t follow the guidelines can be removed from the platform.

Safer journeys for everyone

Our commitment to safety goes beyond the app. We partner with leading organizations to help make roads safer and our cities stronger.

Listening to a Safety Advisory Board

Uber develops new processes and features with the help of leading experts from the fields of safety and security, women’s safety, civil rights, and road safety.

Partnering with public safety officials

Uber has an investigative team of former law enforcement professionals who offer immediate assistance to public safety officials in active cases.

Supporting disaster-relief efforts

Our team works with government officials and organizations like the Red Cross to support relief efforts on the ground.

More about safety

Driver safety

Drive when and where you want with confidence.

Our commitment to safety

You deserve to be able to move and earn safely.

*Certain requirements and features vary by region and may be unavailable.