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How to get support

Help with the app is available when you need it, 24 hours a day, 7 days a week. Here are some ways you can get answers and contact Uber for assistance.

Looking for delivery info?

  • In this video, you’ll learn about:

    • Getting answers to frequently asked questions
    • Connecting to phone support
    • Submitting a question online
    • Getting help in person from an Uber agent
    Youtube

Ways to get help

If you need help with the app, here are ways you can get support that’s fast, friendly, and available around the clock.

1. Tap Help in the app menu to see answers to frequently asked questions.

2. Don’t see the answer you need? Scroll down to call us.

3. You can also visit your local Greenlight Hub for assistance or submit a question at help.uber.com.

If you contact Uber through help.uber.com, our support team will get back to you within 24 hours. You’ll receive a notification on your phone (if you have notifications enabled) letting you know that you’ve received a response. We’ll also send you an email.

Accident response tips

We’re committed to prioritizing the safety of everyone who uses Uber. If you’ve been involved in an accident, check that all parties seem safe, and notify police and paramedics if necessary.

You can report the accident to Uber by tapping the menu button, then Help, followed by Trip Issues and Adjustments, then I was in an accident. A member of Uber’s team will reach out to gather information about the accident.

More help

Still having trouble finding what you need? Try these other handy resources.

Online help

Our website at help.uber.com/driving-and-delivering has a wealth of great information for new and experienced drivers.

Rider issues

If you’d like to report an issue about your rider, tap the menu at the top left of the Driver app, then Help, followed by Trip Issues and Adjustments and Issue with a rider.

Booking an appointment

In some cities, you may be able to schedule an appointment at your local Greenlight Hub directly through the app.

Support

  • Partners cannot update their profile pictures from the app, they need to visit their nearest Uber office to change it.

  • Partners cannot update their phone number or email from the app, they need to visit their nearest Uber office for this purpose.

  • Partners need to upload new documents on Uber driver app once the old documents are expired or have been changed. To upload a new document:

    1. Click on “Account” on top right corner.
    2. Click on “Documents”
    3. Click on the type of document that need to be uploaded.
    4. Once uploaded wait for approval.
  • In case you need to contact Uber driver app support, kindly follow the below steps:

    1. Click on your profile picture
    2. Click on the help button located on the top right corner
    3. Select the most appropriate subject
    4. Fill in the details and submit
    5. You will soon receive a reply from Uber support

Frequently asked questions

  • Use the frequently asked questions inside your Driver app to get fast answers. You’ll find them by tapping the menu icon, then Help.

  • If you're having trouble signing in to your Driver app, you can reset your password here. Use the email address you believe is associated with your account. We'll send you an email with a link to reset your password.

  • Try closing the app first (if possible, quit the app completely rather than keeping it running in the background). If it still doesn’t work when you reopen it, you may need to reset your network settings on your phone, or delete and then reinstall the Driver app.

The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.